Customer Care Representative

4 weeks ago


AshbyDeLaZouch, United Kingdom FedEx Express EU Full time

**Positionszusammenfassung**:
We have an exciting opportunity for you to join our team of Customer Care Representatives.

**Who we are**:
FedEx is the largest express transportation company in the world. Sure, we deliver packages, but this is just part of the story. Today with an extensive network in more than 220 countries and territories, we’ve made logistics and warehousing a science. We are 700,000 team members strong, diverse as the world we serve, committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let's write our next chapter together.

**What you will be doing**:

- Joining our Customer Service team, you will be an integral part of delivering outstanding service for our customers during our normal operating hours are currently 8am - 6pm.
- We have full and part time positions available, which will be predominantly Monday to Friday, however Saturday working will be on rotation and between, 8am - 1pm. You will only work 5 days per week
- Providing accurate information and guidance to our customers via different contact channels
- Advising our customers on how to use FedEx services and tools
- Helping customers resolve service-related issues
- Identifying new opportunities to grow business with our customers
- Working together with other teams at FedEx to make every customer experience outstanding

**What do you bring with you**:

- Computer literacy and ability to easily navigate between different screens and systems
- Excellent communication skills
- Positive attitude and problem-solving mindset to find the best solution for the customer
- Confidence, empathy, and friendliness to offer excellent experience to our customers
- Flexibility in adapting to dynamic business environment
- A desire to work in an international, fast-paced team

**What do we offer**:

- Salary starting from £23,260.52
- A Hybrid working policy, where team members have the opportunity to combine the benefits of working some days in the Care Centre environment and some days working from home
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge, including online language courses
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities

FedEx is one of the worlds most admired companies and trusted brands year after year.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx

**Additional Information**

**Buchungsdatum**: 23-Nov-2023

Bei FedEx stehen die Menschen schon immer an erster Stelle. Als Arbeitgeber, der die Chancengleichheit und die Vielfalt sowie das Integrationsengagement in der Belegschaft fördert, bieten wir Wachstumschancen für alle.

Unser Unternehmen

FedEx Express ist eines der größten Expresstransportunternehmen und befindet sich immer wieder unter den Top 10 der „World's Most Admired Companies“ der Zeitschrift „Fortune“. FedEx bietet seinen Kunden Tag für Tag Transport
- und Geschäftslösungen in mehr als 220 Ländern und Gebieten weltweit. Unsere hochqualifizierten FedEx-Teams ermöglichen uns, dieses globale Netzwerk abzudecken, um das tägliche FedEx-Erlebnis einzigartig zu gestalten.

Unsere Philosophie

Die People-Service-Profit-Philosophie (PSP) beschreibt die Prinzipien, die uns bei FedEx helfen, Entscheidungen zu treffen sowie Richtlinien und Aktivitäten zu gestalten. FedEx kümmert sich um seine Mitarbeiter, die wiederum unseren Kunden hochwertige Dienstleistungen anbieten, was es uns ermöglicht, die Zukunft des Unternehmens finanziell abzusichern. Was die positive Seite der People-Service-Profit-Philosophie hierbei auszeichnet und so einzigartig macht, ist der geschlossene Kreislauf dieses Systems, in dem die Gewinne erneut in das Unternehmen investiert und unseren Mitarbeitern zugeführt werden.

Wir verdanken unseren Branchenerfolg unseren Mitarbeitern. Dank unserer PSP-Philosophie sind wir in der Lage, unseren Mitarbeitern ein stimulierendes Arbeitsumfeld zu bieten, damit diese unseren Kunden wiederum hochwertige Dienstleistungen anbieten können. Wir achten besonders auf das Wohlbefinden unserer Mitarbeiter und schätzen deren Beitrag an unserem Unternehmen.

Unsere Unternehmenskultur

Unsere Kultur liegt uns aus zahlreichen Gründen am Herzen, und wir achten genau deshalb auf unser Verhalten, unsere Handlungen und Aktivitäten in allen Teilen der Welt. Die FedEx-Kultur und Werte sind ein Meilenstein unseres Erfolges und unserer Entwicklung seit Beginn unserer Geschichte in den 1970iger Jahren. Zahlreiche Unternehmen begnügen sich damit, unsere Systeme, Infrastrukturen und Prozesse zu kopieren, was uns jedoch auszeichnet, i



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