Client Consultant

3 weeks ago

London, United Kingdom S&P Global Full time

**The Role**: Business & Technology Consultant

**The Team**:
Financial Risk Analytics (FRA) delivers enterprise risk solutions to some of the largest firms in the financial services industry, and is part of S&P Global, a dynamic entrepreneurial company listed on the New York Stock Exchange.

The Client Onboarding, Integration and Support Services (COISS) team within FRA is responsible for delivering our solutions to our clients, from pre-sales through go-live.

This position is for an Associate level London-based Business Consultant running FRA client projects across EMEA. In addition to the detailed job description below, client relationship management is an important requirement of the role. Ensuring a high level of satisfaction by effective management of client needs is a core part of project management in FRA.

**The Impact**:
As a key player within the COISS team, you will have the opportunity to work with major key clients. This is a great opportunity for you to grow professionally as well as contribute to the growth of the business. Your contribution and dedication to your role is critical as you have a direct impact on business generation, and ongoing Support. You will be able to lead from the front and have direct impact for future growth.

**What’s in it for you**:
**Responsibilities**:
Manage a portfolio of FRA prospects and clients in managing and controlling a wide variety of project activities

Prepare and execute on senior stakeholder reporting and communication needs

Effectively communicate overall project status to internal and external stakeholders

Balance the resourcing schedule for in-progress and planned project work

Provide an ongoing risk management capability for the business

Prepare and maintain business case and project initiation materials, including the ongoing project pipeline

Capture and consolidate project metrics, and implement and leverage KPIs across the group, to assist in ongoing planning and continuous improvement

Prioritize tasks and effectively manage day to day issues

Coordinate project and workflow management with financial engineering, design, development and QA teams

Prepare End Project and Lessons Learned reports to assist in ongoing planning and continuous improvement

Support and provide holiday cover for other project managers

Be flexible in dealing with large waterfall, agile, and RAID deliveries as required by the needs of the project in question

Co-ordinate release window activity between various impacted groups and stakeholders

Support FRA sales colleagues with project management expertise as required.

Includes taking complete ownership of the steps that needs to be taken to deliver daily results to clients

Quality check input and output data

Troubleshoot errors and work with internal groups to provide resolution

Respond to client requests by providing detailed analysis and feedback

Perform testing to ensure the product in UAT, pre-prod environment emulate the same design setup in the production environment as well

**What We’re Looking For**:
We value partnership and it is crucial that you are a great teammate in order to be successful within our organization. We reward hard work, dedication, and self-starters. We believe that no one part is more valuable than the sum of the whole; we need everyone to achieve our goals.

University degree

Prince 2 qualified or equivalent experience preferable

Experience of technology projects related to financial risk

Understanding of financial markets, financial instruments and risk practices within banks is essential

Experience managing successful and complex technology projects

Excellent teamwork and interpersonal skills

Capable of working effectively in a fast-paced business environment managing multiple tasks and deadlines

Adept at building and maintaining trusted and respected relationships with clients and colleagues at all levels

Highly proficient communication skills

Personally engaging

Able to positively engage with, and contribute to, the wider global team

Willing to work occasional evenings and/or weekends to accommodate client deadlines and time-zone differences

**The Location**: London - United Kingdom.

**About Company Statement**:
S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
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- Equal Opportunity Employer
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