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Customer Service Practitioner Apprenticeship Level 2

4 months ago

Samlesbury, United Kingdom Construction EPA Company Full time

**This is a full-time apprenticeship vacancy. The position holder will be required to work in our head office 2-3 days a week, 1 day per week attend college and 1 - 2 days per week work from home.**

We are looking for a motivated and energetic Customer Service apprentice to join our growing team.

As the Customer services practitioner, you will work at the heart of our organisation working closely and collaboratively with our Customer and Services team, finance department and senior management team.

You will be working on across a wide range of Apprenticeship Standards within construction, this will give you a great kick start in your career with us providing plenty of opportunity for progression.

You will be highly professional and organised in your approach, able to communicate effectively at all levels.

You must be able to demonstrate excellent co-ordination and diary management.

We are an adaptive and fast evolving organisation, so you will need to be agile in your approach to ensure we continue to improve and meet key stakeholder needs.

**Activities will include but are not limited to;**
- Engaging with different parts of our team on projects set to you by the senior management team, such as document reviews, updating documentation, updating systems etc
- Interacting with internal and external customers this includes;
- Responding to incoming phone calls
- Managing group mailboxes
- Completing tasks within the IT systems we use (EPA Pro, Excel etc)
- Work on data analysis projects, collecting data and producing reports.
- Work projects and tasks required in order to support the completion of your apprenticeship
- Supporting with planning, managing and co-ordinating company events
- Working with the bookings team and supporting with EPA Co-Ordination.
- Supporting the Customer and services manager with relevant tasks.

Any other duties consummate with the post to meet the needs of the organisation. This list is not exhaustive

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: £6.40-£7.50 per hour

Expected hours: 40 per week

**Benefits**:

- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Samlesbury