Concessions & Fares Delivery Lead

4 weeks ago

Birmingham, United Kingdom West Midlands Combined Authority Full time

Job Introduction
Are you an excel whizz with a passion for data?

Are you looking for a role within an organisation that is leading the UK in Innovative Future Transport and is committed to making the West Midlands a healthy and prosperous place to live? If so, this may be the perfect role for you.

Transport for West Midlands (TfWM) is dedicated to spearheading projects that enhance the West Midlands region, including conducting market research to analyse both current and future trends. They have a brand-new role for a Concessions and Fares Delivery Lead to be responsible for supporting the management and analysis of commercial and concessionary ticketing schemes in the region. This role offers a dynamic and fast-paced environment, ensuring each day brings new challenges. As a vital member of the team, you'll work closely with the Fares and Payments Senior Manager to drive the development and ongoing enhancement of our ticketing programs.

You'll have a pivotal role in analysing the performance of numerous programmes and providing insightful reports, shaping future decisions that benefit the Midlands positively. Your involvement will extend to several significant regional projects including the Bus Service Improvement Plan.

This is a unique experience where you will be part of an innovative and creative team that drive change. If you are passionate about improving the region and concerned about the cost of living then this is a great role, where you can make a real difference.

Please note that this role is a 2-year fixed term contract.

**What will you be doing?**
- Development and publication of concessionary fares schemes ensuring full compliance with regulatory requirements.
- Analysis, calculation, and negotiation of concessionary fares reimbursement with public transport operators
- Correct interpretation and adoption of concessionary fares guidance from the Department for Transport and relevant statutory regulations
- Accurate forecasting of concessionary fares reimbursement to support the departmental budgeting process.
- Manage operator issues, appeals and legal challenges.
- Support the Fares & Payments Senior Manager and the Fares and Payments Delivery Lead in all aspects of managing TfWM’s commercial ticketing schemes and pricing.
- Undertake price changes and support with managing the fares and payments ticketing database.
- Answer ticketing, fares, payments, and concessionary queries to support internal and external stakeholders.

**About you.**
- Demonstrable experience of developing schemes within strict legal frameworks - ideally within the public transport sector
- Experience and proven track record for successfully negotiating large financial settlements.
- Experience of using analysis to influence senior stakeholders.
- Experience of interpretation and successful use of complex legal or commercial frameworks
- Experience of statistical forecasting to deliver accurate budget predictions.
- Exceptional negotiation skills
- Economics or statistics grounding to deliver and validate analysis.
- Influencing skills

**How to apply.**

Applicants will need to evidence that they have the legal right to work in the UK. If we make an offer of employment, we will need to check that you are eligible to work in the UK before you start work.

**Salary and benefits.**

We offer a comprehensive benefits package that includes a Local Government Pension Scheme, 28 days of paid annual leave, Cycle to Work Scheme, and discounted shopping with over 2,000 big-name retailers. For more details, please visit the benefits page on our careers site.

**Location and working pattern - what you can expect.**

The location for this role is 16 Summer Lane. It is expected that you can split your time between the office and working remotely, with at least 3 days a month spent in the office.

**Creating an inclusive workplace.**

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future we can all be proud of, we would love to hear from you.

**About us.**

Our vision is to create a better connected, more prosperous, fairer, greener, and healthier region. We aim to achieve this vision by living our values, which include being a partnership organisation, valuing and respecting our people, fostering a can-do attitude, and encouraging innovation. WMCA holds diversity accreditations, such as "Leaders in Diversity," and has been recognized as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We are also a Disability Confident Employer, committed to interviewing all applicants with disabilities who meet the essential role criteria. WMCA believes that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.

**Reasonable adjustments.

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