Claims Consultant

**Claims Consultant**

The role of Claims Consultant, reporting to the Member Services Manager, is to assist with the day to day running of the Claims Team, delivering high quality service to their customers

Assist to achieve its new business and retention targets by providing customer service excellence. Claims processes should be performed competently, accurately, professionally, time efficiently and with an attention to detail in all areas.

This is an exciting opportunity for someone who has excellent customer service skills and wants to work in a friendly professional team.

**Duties include**

Providing professional and friendly telephone based assessments and authorisation of claims

Providing written confirmation of claims decisions and notifications

Dealing with invoice payment queries

Provide customer service excellence to clients by communicating clearly and professionally by phone and in written form.

Work to build professional relationships and team spirit with your peers and colleagues

Support other members of your team with training, development to work together to achieve team goals

**Knowledge**

Customer service

Use of concise, clear and appropriate language

Numeracy and literacy

Reasoning and ability to identify possible problems

Able to build rapport and successful relationships

Empathetic; able to identify, understand and respond to different views

Take ownership and are accountable

Pro-active approach and 'can-do’ mentality

Work well as part of team

Full training will be given.

This roles comes with an excellent benefits package including, bonus, living wage increase, healthcare and more.

Hours 9-5 Monday to Friday