Visitor Services Coordinator-high Lodge April 24

2 weeks ago

Thetford, United Kingdom Forestry Commission Full time

**Details**:
**Reference number**:

- 346082**Salary**:

- £27,941- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- Pay Band 6A**Contract type**:

- Permanent**Business area**:

- FC - Forestry England - Thetford Forest, High Lodge Visitor Centre, Brandon Road**Type of role**:

- Administration / Corporate Support
- Commercial**Working pattern**:

- Flexible working, Full-time, Job share**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- High Lodge, Thetford ForestAbout the job

**Job summary**:

- High Lodge Forest Centre is a popular recreational site that attracts 500,000 visitors per annum and provides extensive play, walking and cycle trail networks including an all-ability Heritage Trail, BBQ facilities, open space for public recreation and forest regeneration programmes. High Lodge is a regular event hosting site including Active Forest events and the Forest Live concert series which caters to in excess of 50,000 over 2 weekends.
- We are looking for someone to provide excellent customer service, in a 'front of house' role, with a focus on marketing, volunteer management, High Lodge Memberships and site entry.**Job description**:

- Carry out Duty Manager responsibilities, within a rota pattern, including weekends.
- Coordination of High Lodge Information Point including; rotas, leaflet stocks, all retail sales, data management and administrative tasks, oversee all functions of the ANPR car park system and delivering outstanding customer service.
- Lead on High Lodge marketing both on site and externally, seeking innovative ways to engage a wide range of visitors.
- Supervise volunteers, manage administration using Connections CRM system and look for new volunteering opportunities.
- Actively sell High Lodge & National Memberships.
- Support the work of the High Lodge team.
- Support housekeeping staff when required.
- Assist with the lead of the Visitor Services Team, individuals and volunteers on all Information Point related activities such as Memberships and site entry.
- Regular and consistent contact with business partners and stakeholders.

**Person specification**:

- Previous experience working in a customer facing role
- Excellent marketing skills either gained through experience or academic accreditation
- Ability to carry out administrative tasks
- Effective time management and organisational skills
- Experience of working successfully in partnership with stakeholders

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Delivering at Pace
- Making Effective Decisions
- Managing a Quality Service
- Working Together

**Benefits**:

- Alongside your salary of £27,941, Forestry Commission contributes £7,191 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension
- 25 days annual leave on entry, increasing to 30 days after 5 years’ service. This is in addition to 8 public holidays
- Generous paid maternity and paternity leave which is notably more that the statutory minimum offered by many other employers

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.The CV will be split into three sections, and request:

- Job History
- Qualification Details
- Previous Skills/Experience

Sift and interview dates to be confirmed.

**Further Information**

A reserve list may be held for a period of 9 months from which further appointments can be made.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

This post includes regular weekend and bank holiday working.

The duties of this post require the applicant to have a full current driving licence that enables them to drive in the UK. However, the Forestry Commission is willing to consider any proposals put forward by applicants that would allow them to do the job by any other means.

Where a role has been identified as one which falls under the scope of the Public Sector English Language Requirements, within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to converse at ease with members of the public and provide advice in accurate spoken English. Applicants will be assessed in the selection process in accordance with the requirements.

**Reasonable Adjustment**

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

Feedback will only be provided if

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