IT Support Analyst

2 weeks ago


Leeds, United Kingdom BPM Tech Full time

**Role: IT Support Analyst**

**Location: Leeds (Flexible working available after 6 months)**

Wanting to take that step away from a 1st/2nd line Service Desk position to a varied IT Service and Support Analyst Role, read on.

My client is looking for an enthusiastic IT Support person who is keen to develop their technical skills within IT hardware and software, resolving technical issues raised by business users. You will have a great opportunity to take ownership of all issuesraised (instead of just escalating it, you will work with the escalation team), learning new skills and seeing the issue through to resolution working within the technical support team.

Some of the responsibilities the IT Support person will take on are:

- Resolve IT hardware & software issues raised by business users
- Take responsibility for the maintenance of business systems
- Support the SQL Server DBA to administer the databases and make BAU changes

The business is looking for someone who has experience in an IT service desk environment, but is looking to move into a more 2nd line focused role, where you will be able to be involved in a wide range of technologies. You will move away from the servicedesk environment, and be expected to follow your issue through to completion.

Technical skills/knowledge with the following will be advantageous:

- Active Directory
- Windows and MS Office
- MS Exchange
- Any exposure to infrastructure/network technologies
- SQL Server knowledge (desirable)

The technologies above are just a few of the areas you will get exposure to, so don’t be alarmed if you don’t have experience in all of them. This role is a great chance to be part of a small team who will help you develop skills and give you plenty of opportunitiesto learn, instead of just passing issues beyond your current skillset to someone else. You will be able to shadow more skilled technical support professionals and learn on the job


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