Vulnerable Customer Agent

3 weeks ago


Oxford, United Kingdom Kind Consultancy Ltd Full time

Kind Consultancy is working with a boutique motor finance organisation to support them in their search for a Vulnerable Customer Agent to join them on a permanent basis. This is a hybrid role working 2 days a week from either their Manchester or Oxford officeand offers a salary of up to £33,000pa depending on experience.

As a Vulnerable Customer Agent, you will be responsible for communication with customers who are in financial difficulty. During these customer interactions you will support the customer to an appropriate solution for their circumstances whilst deliveringexceptional customer outcomes.

**Key responsibilities include**:

- Record conversations and administrative actions within the relevant systems
- Provide recommendations and ensure ongoing monitoring of cases
- Set up appropriate, sustainable and compliant plans for repayment to recover customer arrears
- Work in line with KPI’s and SLA’s
- Collaborate with other departments to ensure great customer outcomes

You will have experience within collections or arrears management and have exceptional communication and empathy skills to understand our customer’s circumstance. You’ll be able to develop a relationship with our customer whilst discussing matters of anemotive nature.
- Previous work experience relating to the vulnerability sector within a Collections or arrears management environment with a working knowledge of industry regulations.
- Excellent communication and listening skills, both verbal and written
- Previous experience of working in a contact centre
- Strong knowledge of financial principles and practices
- Strong desire to support vulnerable customers.



  • Oxford, United Kingdom Oodle Finance Full time

    **Vulnerable Customer Agent** **Salary: up to £33,000 plus bonus** **Location: Oxford or Manchester** **Hours: 35 hours per week - **Monday to Friday between the hours of 8am - 6pm with 1 hour for lunch.** Are you passionate, driven and committed to providing customer centric solutions to vulnerable customers? If so we'd love to hear from you. As a...


  • Oxford, United Kingdom Oodle Finance Full time

    **Vulnerable Customer Agent** **Salary: up to £33,000 plus bonus** **Location: Oxford or Manchester** **Hours: 35 hours per week - **Monday to Friday between the hours of 8am - 6pm with 1 hour for lunch.** Are you passionate, driven and committed to providing customer centric solutions to vulnerable customers? If so we'd love to hear from you. As a...


  • Oxford, United Kingdom Huntswood Full time

    Huntswood is looking for Vulnerable Customer Collections Specialist with experience dealing with extremely vulnerable customers to support a leading car finance provider in this 6-month contract. Working on a hybrid basis between the client's office in Oxfordand at home your role will be to take and make calls with vulnerable customers who are in financial...

  • Field Agent

    6 days ago


    Oxford, United Kingdom Conexus Recovery and Field Services Full time

    Are you looking for your next challenge? Would you like a job where you are rewarded for the effort that you put in? Do you want to work outdoors, travelling around your local area meeting new people? If your answer is yes to all of the above, then we would love to hear from you! Conexus Recovery & Field Services are looking to recruit a Full Time Field...


  • Oxford, United Kingdom Driver Agent Full time

    **IMMEDIATE START! DAILY PAYMENTS!** (No CV or delivery experience required!) Driver Agent is actively recruiting on behalf on UKE Multi Drop for full-time self-employed multi drop delivery drivers, delivering packages and great Customer experience all over the UK UKE Multi Drop prides itself on providing a first class service throughout the UK. We...

  • Customer Care Agent

    3 weeks ago


    Oxford, United Kingdom Podium Space Ltd Full time

    **JOB DESCRIPTION** **CUSTOMER CARE AGENT** **Reports to: Operations Manager** **Working Hours**:An 8.5 working hour day (including lunch break) on a shift basis between the hours of 0845 - 1715 with additional requirement to work irregular hours and to travel between Centres where required**.** Our people are what make Podium special. Over and above...

  • Estate Agent

    4 weeks ago


    Oxford, United Kingdom Bairstow Eves Full time

    We’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator**to complement our fantastic residential sales team in Oxford. **What’s in it for you as our Estate Agent ?**: - Industry leading **training and development**: - Demonstrable **career** ladder - **Supportive** and rewarding environment - Compete for top...


  • Oxford, United Kingdom Driver Agent Full time

    **IMMEDIATE START! DAILY PAYMENTS! (Parcelforce)** **Driver Agent** is actively recruiting on behalf on **UKE Multi Drop** for full-time self-employed multi drop Parcel delivery drivers to work on a **Parcelforce** Contract, delivering packages and great Customer experience all over the UK **UKE Multi Drop** prides itself on providing a first class service...


  • Oxford, United Kingdom Driver Agent Full time

    **IMMEDIATE START! DAILY PAYMENTS! (Parcelforce)** **Driver Agent** is actively recruiting on behalf on **UKE Multi Drop** for full-time self-employed multi drop Parcel delivery drivers to work on a **Parcelforce** Contract, delivering packages and great Customer experience all over the UK **UKE Multi Drop** prides itself on providing a first class service...


  • Oxford, United Kingdom Driver Agent Full time

    **IMMEDIATE START! DAILY PAYMENTS!** **Driver Agent** is actively recruiting on behalf on **UKE Multi Drop** for full-time self-employed multi drop Parcel delivery drivers to work on a **Parcelforce** Contract, delivering packages and great Customer experience all over the UK **UKE Multi Drop** prides itself on providing a first class service throughout...


  • Oxford, United Kingdom Driver Agent Full time

    **IMMEDIATE START! DAILY PAYMENTS!** (No CV or delivery experience required!) **Driver Agent** is actively recruiting on behalf on **UKE Multi Drop** for full-time self-employed multi drop Parcel delivery drivers, delivering packages and great Customer experience all over the UK **UKE Multi Drop** prides itself on providing a first class service throughout...


  • Oxford, United Kingdom Driver Agent Full time

    **IMMEDIATE START! DAILY PAYMENTS! (Parcelforce)** **Driver Agent** is actively recruiting on behalf on **UKE Multi Drop** for full-time self-employed multi drop Parcel delivery drivers to work on a **Parcelforce** Contract, delivering packages and great Customer experience all over the UK **UKE Multi Drop** prides itself on providing a first class service...

  • Estate Agent

    2 weeks ago


    Oxford, United Kingdom Connells Group Full time

    OTE: £25,000 - £28,000 - Uncapped Commission - Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Oxford **working in our well known **Taylors **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and...

  • Estate Agent

    2 weeks ago


    Oxford, United Kingdom Connells Group Full time

    At Allen & Harris, part of the Connells Group, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in Oxford. OTE- £30K- Uncapped Commission - Career Progression **A quick look at the role** In this role you will be helping people find their dream home by...

  • Trainee Estate Agent

    2 months ago


    Oxford, United Kingdom Connells Group Full time

    We’re looking for a highly motivated **Trainee** **Estate Agent** who will work toward becoming a **Sales Negotiator** for our fantastic residential sales team in Oxford. The **Trainee** **Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading **development** and **training**...

  • Trainee Estate Agent

    4 weeks ago


    Oxford, United Kingdom Connells Group Full time

    We’re looking for a highly motivated **Trainee** **Estate Agent** who will work toward becoming a **Sales Negotiator** for our fantastic residential sales team in Oxford. The **Trainee** **Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading **development** and **training**...

  • Trainee Estate Agent

    2 months ago


    Oxford, United Kingdom Connells Full time

    We’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator**to complement our fantastic residential sales team in Oxford. **What’s in it for you as our Estate Agent ?**: - OTE: £25,000 - Industry leading **training and development**: - Demonstrable **career** ladder - **Supportive** and rewarding environment -...

  • Trainee Estate Agent

    2 weeks ago


    Oxford, United Kingdom Connells Group Full time

    OTE- £30,000 - Uncapped Commission - Career Progression At **Allen & Harris**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Oxford**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects...

  • Trainee Estate Agent

    2 months ago


    Oxford, United Kingdom Connells Group Full time

    At Connells, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a** Sales Negotiator** for our fantastic residential sales team in Oxford. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading...


  • Oxford, United Kingdom Connells Group Full time

    At Connells, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a** Sales Negotiator** for our fantastic residential sales team in Oxford. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading...