Customer Service Assistant: Alsager

3 months ago

Alsager, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

We are looking for an enthusiastic, motivated Customer Care Assistant to join our dynamic and forward thinking SMASH Care Community Team at Alsager Heath Centre.

As part of Integrated Care Community we are proud of the transformation work we have already achieved in order to establish the “Right Professional, Right Place, Right Time” approach.

A key requirement of the post is to welcome and receive patients/relatives/carers and other visitors into the workplace, and maintain the preparation and flow of patient data/information.

You will need to ensure that all data/information is maintained to the agreed quality standard and available at the right time and place.

You will also be expected to organise your own workload in order to maintain an efficient and professional service

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives. At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

JOB PURPOSE
To provide a comprehensive administration and clerical service to the Care Community. A key requirement of the
post is to welcome and receive patients/relatives/carers and other visitors into the workplace, and maintain the
preparation and flow of patient data/information, ensuring that all data/information is maintained to the agreed
quality standard and available at the right time and place. The post holder will also be expected to organise own
workload in order to maintain an efficient and professional service.
SERVICE DELIVERY
1. Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with
enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly,
2. Provide administrative support to the Care Community as requested, according to the requirements of the
service, where appropriate.
3. Maintain systems and process to ensure that patient information/data is recorded accurately according to the
agreed quality standard,
4. Be able to use the required electronic systems for correspondence, clinic management.
5. Maintain constructive relationships with others, within and across Care Community Team and wider divisions
and externally in order to improve the effectiveness and efficiency of services to patients.
6. On occasion may be required to support Care Community Hubs to respond to demand in calls to the service with
support from other Care Community admin and wider Clinical staff within appropriate procedures and
guidelines.

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