Service Support Administrator
6 months ago
Job Advert
**SERVICE SUPPORT ADMINISTRATOR**
Rygor Auto: Westbury
From £24,500
- Monday - Friday 08:30 - 17:30 and Saturday 1 in 4 8:00 - 13:00
*** Your Role**
At Rygor Auto, we are looking for an experience service support administrator, who is passionate about delivering exceptional customer service through a highly organised approach to their role.
You will approach this role with a commercial mind and will work effectively with our service team to ensure a smooth process.
**Day to day you will be**:
- Using Truckfile and contacting customer to book in vehicle
- Supporting HGV MOT bookings
- Maximising available hours to ensure sold hours targets are achieved.
- Promote other services and products to customers as appropriate.
- Process completed job cards, through to Pro-forma to obtain final purchase order numbers for account customers or final payment for cash customers,
- Support Service Manager with additional administrative and reporting tasks to enable efficient running of the department
- Support Service Advisors in event of holidays or sickness to provide a customer facing presence for the department
- Carry out verification of supplier invoices, ensuring the correct purchase order numbers are quoted by the supplier for accurate allocation of cost
- Ensure that all administration relevant to effective running of the department is dealt with promptly and correctly within the following guidelines:
- Work in progress. Nothing over one month old without acceptable explanation
- Account queries. All queries resolved within 48 hours of issue.
**This role will be a great fit for you if**:
- Excellent organisation and administration skills
- You have previous working experience in administration environments.
- You are able to organise and manage your time efficiently to meet deadlines
- Understanding of Kerridge, preferable*** Our Values & Behaviours**
We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.
**Rewarding**
I am grateful. I am courageous. I am curious.
- We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them - every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.
**Reliable**
I am honest. I am attentive. I am trustworthy.
- Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.
**Respectful**
I am inclusive. I am resilient. I am kind.
- We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.
*** Diversity, Equity, Inclusion and Belonging (DEIB)**
At Rygor Auto, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.
*** Benefits for you**
- Working for an official Great Place to Work️ and UK Best Workplace.
- Working for a Best UK Workplace for Wellbeing.
- Working with our award-winning team - we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
- Access to 100s of employee perks on Perkbox.
- Auto-enrolment pension.
- A day off for your Birthday.
- Enhanced Maternity and Paternity pay policies.
- Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
- Mental Health First Aiders.
- Reward and recognition programmes, including our annual Rygor Group Awards
- Annual appraisals programme and progression opportunities.
- Manufacturer training and access to our in-house training hub.
- Long service recognition.
- Branded uniform
- Four times death in service benefit.
- Ongoing investment in company facilities and working environme
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