Cycle Mechanic

4 weeks ago

Rutherglen, United Kingdom Bike Town - Healthy n Happy Community Development Trust Full time

POST TITLE: Cycle Mechanic /Cycle Trainer
- Bike Town

HOURS OF WORK: Part time
- flexible/as agreed. Weekend work essential (Bike Town is open weekly Tues - Sunday)

SALARY: £11.60

RESPONSIBLE TO: Bike Town Senior Team Leader

**Position Overview**:Healthy n Happy Community Development Trust (HnH) Vision is to make
Cambuslang and Rutherglen the healthiest and happiest places to live in
Scotland. HnH is an ambitious, energetic and successful community led organisation.

This role will work in our Bike Town social enterprise and provide exceptional customer service by welcoming and assisting all customers and participants into our retail premises. You will be knowledgeable and supportive in answering queries concerning our stock and servicing by assisting customers in purchasing bikes, parts, accessories and all product lines. You will undertake bike servicing and repair and also attend events undertaking Dr Bike services. You will also be able to deliver high quality practical training to children and adults in safe secure premises and within the trafficked road environment. You will support external community engagement at Healthy n Happy and partner events.

**Retail/Customer Service & Community Engagement Duties**
- Provide exceptional customer service by welcoming and assisting all customers.
- Knowledgeable in answering questions on products/services and assisting customers in purchasing bikes, parts, accessories and other product lines and handling customer bike servicing inquiries, by telephone, online and face to face.
- Identify non-routine customer enquiries and escalate as appropriate.
- Providing friendly and efficient workshop and retail counter service
- Represent the organization’s mission (both as a social enterprise and for funded programmes) to everyone who visit the unit.

**Workshop Duties - Cycle Maintenance and Repairs**
- Servicing, repairing and maintaining cycles including ebikes
- Refurbishing and recycling cycles, including striping and sorting cycles to component parts
- Building bikes from both new and used or refurbished parts
- Cleaning cycles and parts of cycles
- Preparing cycles for sale including PDI (Pre delivery Inspection) for new bikes and ebikes
- Driving our vans (if over 25, with full/clean license) to pick up bike donations and trips to recycling for items that cannot be upcycled or recycled or other trips as required.

**Cycle Training Duties**
- Enable trainees to cycle safely, promoting cycling as a means of transport and a fun, healthy activity.
- Complete course paperwork including registers, assessments, course reports and results.
- Complete risk assessments of the trainees, cycles, and the training area (including on-road locations).
- Collection of consent forms at the start of training sessions.
- Accountable for the safety and welfare of colleagues and trainees.
- Ensure training is delivered in line with health and safety policy with an awareness of accident and incident reporting procedures.
- Promote cycle training, Dr. Bike and Fix your own bike and as appropriate take bookings for these events
- Training topics could also include active travel, carbon reduction and essential bike maintenance skills.
- Creating training plans and content appropriate to the group and type of cycling proficiency needed

**Team Working, Supporting Volunteers & Health & Safety**
- Supporting the Bike Town initiative as directed by the line manager to achieve funding outcomes with volunteers and residents
- Working with and supporting colleagues and volunteers
- Maintaining a friendly and helpful manner and attitude
- Supporting at external Healthy n Happy and partner events as required
- Being responsible for health and safety in role of Cycle Mechanic and reporting anything of concern to line management
- Adhering to systems of work and good working practices o Completing forms and other paperwork as required o Maintaining a clean, safe and tidy workshop and workplace o Maintaining a high standard of work and work practice
- Being responsible for Risk Assessments and health and safety in role of Cycle Trainer and reporting anything of concern to line management
- Undertake any other duties and responsibilities as delegated by line management

**General**
- Build and maintain strong working partnerships, ensuring positive promotion of Biketown and Healthy n Happy. Represent the organisation in a professional manner.
- Adhere to Healthy n Happy standards, policies and procedures and team plans at all times.
- Contribute as an active member of the team and be accountable to the Board of Directors and to local people.
- Undertake any other duties and responsibilities mutually agreed which are within the scope of the post

**Skills and Experience**

**Essential**
- Regular and competent cyclist.
- Understanding and awareness of road and traffic environments.
- Ability to communicate effectively with all trainees including children, parents and schools.
- Be decisive, mai

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