Claims Handler

Do you have experience of case management and handling Insurance claims?

Looking for a role where you can use your investigative and negotiation skills?

Then National Highways have the role for you.

We have an exciting opportunity for a Claims Handler to join the Green Claims Team. As a Claims Handler you’ll be responsible for managing a portfolio of cases; working with a range of stakeholders to ensure the collation of robust information cost packs meets the quality standard required and claims are settled in a timely manner.

This role will be worked on a hybrid basis and will be required to work **2 **days per week in either our Mansfield or Birmingham offices.

**What you’ll be leading on**
- Responsible for a portfolio of cases; working with a range of stakeholders to ensure claims are thoroughly investigated; supported with a wide range of evidence from all relevant sources to provide recommendations to the Claims Manager on resolutions.
- Work closely with the legal department and barristers to discover supporting evidence for claims, ensuring all decisions withstand scrutiny and are compliant with regulations and legislation to protect National Highways.
- Closely work with insurers, service providers, Traffic Office service, ROC/RCC, inspectors, quantity surveyors, estimators, and area teams to obtain information to support case resolution in a timely manner.
- Successfully close cases either through negotiation with insurers and loss adjusters to agree settlement figures or by sending the Claims Manager recommendations on the best value outcome.
- Produce recommendations and reports for the Claims Manager, ensuring these are all recorded accurately for auditing purposes, providing robust arguments to aid decision making on individual cases.

**To be successful you’ll need**
- Experience of handling cases, within an insurance claims environment.
- Detailed understanding of case management and case law.
- Understanding of the Highways Act and Road Traffic Act and the implications on National Highways.
- Excellent negotiating and client management skills.
- Able to work under pressure and prioritise workload effectively.

**A bit about us**

Delivery is a huge collective exercise, with collaboration between Finance and Business Services - FBS - and every other part of the business. Getting it right means success for us all. Our remit in FBS is very broad - and there is a lot to do.

**Want to know more?