Team Supervisor

2 months ago

Liverpool, United Kingdom Ministry of Justice Full time

**Team Supervisor - 72690**
**£25,827 - £27,170**
**Liverpool**:
**The Legal Aid Agency**:
We are an executive agency of the Ministry of Justice (MoJ). We provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.
Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

**Our LAA commitment to Diversity and Inclusion**:
The LAA is committed to diversity and inclusion and we positively promote flexible working, including job shares.

**Case Management**:
The Case Management department is the delivery function of the Legal Aid Agency and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that their providers are fairly remunerated for the delivery of the legal aid. With over 800 staff based across 11 sites we deliver services for those facing both criminal and civil legal problems.

**Job Summary**:
The role holder will primarily support the Team Manager in the effective supervision of the team to meet Key Performance Indicators, including work allocation, collation and analysis of performance statistics, people management and development of team members on a daily basis.
Key Responsibilities:

- Plan and allocate team resources to meet business targets, including quality and productivity. Collate and analyse data to inform decisions, reporting to the Team Manager, escalating issues as they emerge and helping to find effective solutions.
- Support team members to achieve their potential including conducting 1-2-1 meetings, touch point meetings, mentoring, coaching, setting objectives and developing training plans
- Tackle problems with performance and attendance, understanding the causes and supporting staff to overcome these. Effectively manage both team and individual performance, addressing any issues as they arise in line with the HR policies.
- Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.
- Support team engagement and communication, delivering team briefings and cascading messages. Take a leading role in team meetings, encouraging the sharing of views, ideas and solutions.
- Take part in the recruitment and selection of staff including short listing, interview panels, delivering new starter inductions
- When possible, the post holder may also undertake some caseworker tasks and deal with escalated/complex communications.

Essential Knowledge, Experience and skills
- Effective communication skills both written and verbal
- Effective analytical and numerical skills with proven ability to solve problems and make decisions
- Effective interpersonal skills
- Ability to work with mínimal supervision and as part of a team
- Ability to feedback to others constructively
- Established knowledge of Microsoft office

Desirable Knowledge, Experience and skills
- Experience of Coaching and Mentoring
- Knowledge of key priorities for organisation and how these relate to and impact on specific business unit and across Case Management as a whole.
- Knowledge of information assurance
- Health & Safety Awareness

Person Specification
- Enjoys leading a team
- Enjoys working in a fast-changing environment

**Assessment approach**:
**Application Process**:

- **Delivering at Pace**

Regularly review the success of activities in the team to identify barriers to progress or challenging objectives. Identify who and what is required to ensure success, set clear goals and areas of responsibility and continually assess workloads considering individual needs. Follow relevant policies, procedures and legislation to complete your work. Ensure colleagues have the correct tools and resources available to them to do their jobs. Have a positive and focused attitude to achieving outcomes, despite any setbacks. Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary. Ensure that colleagues are supported where tasks are challenging.
- **Developing Self & Others**

Identify gaps in own and team’s skills and knowledge. Set and consistently meet development objectives. Seek learning opportunities. Support the development plans of all colleagues, recognising how diversity of experience/background can help to build an inclusive team culture. Consider the contributions of all team members and delegate work to aid the learning and development of all. Encourage and listen to developmental feedback from colleagues.
- **Leadership**

Show pride and passion for your work and positive, inclusive engagement with your team. Understand your areas of responsibility and display awareness of the wider impact of your actions. Proactively role model and promote an inclusive workplace, promptly dealing

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