Piercer

**Job Title: Piercer**

**Location: Bath**

**Reporting To: Boutique Manager**

**Who we are**

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

**Where we need your help**

In 2021, we brought exciting new developments at Monica Vinader as we launched a new piercing service in our stores. Your skill, experience and knowledge will help us deliver an unparalleled service to our customers in a fun, accessible, luxury environment. You will provide piercings to a high standard in our Bath boutique.

**What you’ll do**
- Deliver warm, welcoming and inviting customer service, making our customers feel relaxed and comfortable in our beautifully designed piercing spaces
- Confidently style and advise our customers on their piercing/s and jewellery needs, using our exclusively designed products, to help them achieve their desired look
- Provide piercings to the highest standards of cleanliness and safety, making customers feel confident in your skill and experience
- Ensure compliance with all necessary guidelines and best practices, prioritising the safety and wellbeing of our customers
- Support the aftercare process, confidently resolving any problems customers may experience
- Consult and guide our Retail Operations team on legal, technical and safety measures in the UK
- Guide, support and train our Sales Associates and other team members about the world of piercing

**What you’ll bring**
- A customer focused mindset, putting them first in all you do
- An understanding and appreciation of the luxury service environment
- Extensive experience in piercing, demonstrated through an up to date portfolio (Instagram/Facebook/Website)
- Demonstrable knowledge of piercing standards and regulations in the UK
- A clean, professional and service oriented approach, with exceptional hygiene at the forefront of your service
- Must be licensed to work in the United Kingdom
- A passion for sharing your knowledge with others, willing to help and advise different areas of the business

**To be successful at Monica Vinader...**
- You are a doer
- You’re a team player
- You’re humble
- You are honest, straightforward and transparent
- You are a good teacher/mentor (approachable and accessible)
- You want to get your hands dirty
- You solve problems
- You are resilient
- You are flexible
- You are entrepreneurial, smart, and passionate
- If you don't know something, you say so. Then go figure it out quickly
- You love working in a creative environment
- You have a sense of humour
- You are an insatiable learner

**Additional Requirements**

Ability to document your authorisation to work in the United Kingdom

**Travel Requirements**

Flexibility to travel to our other Boutiques and Concessions will be required as you will not be fixed in one location

**Our Aims and Values**

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

- **Customer Obsessed**_

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
- **Caring**_

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
- **Fast Paced**_

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
- **Exceptional**_

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
- **Commercial**_

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
**Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our emplo