Store Administrator, Old Bond St.

6 months ago

London, United Kingdom Maison Valentino Full time

**Location**:
London, GB

ID: 7605

WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.

Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

WHAT WE BELIEVE IN

Here at Valentino, We act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

**POSITION**: STORE ADMINISTRATOR

**REPORTS TO**: STORE MANAGER

**JOB MISSION**: TO ASSIST THE STORE MANAGER IN CONTROLLING AND MANAGING ALL ASPECTS OF THE DAY-TO-DAY OPERATIONS AND TO ENSURE THE GENERAL EFFECTIVE RUNNING OF THE STORE. TO GUARANTEE ALL OPERATIONS GUIDELINES ARE RIGIDLY FOLLOWED.

**MAIN DUTIES AND RESPONSIBILITIES**:
**ADMINISTRATION DUTIES**:

- ENSURES ADMINISTRATION PROCEDURES AND TIMING ARE RESPECTED.
- DEALS WITH STORE ACCOUNTANCY RECURRING AUDITS.
- ENSURES THAT ALL STAFF DOCUMENTS ARE RIGHTLY FILED.
- KEEPS RECORDS OF HOLIDAYS, SICK DAYS, NEW STARTERS AND LEAVERS.
- CHECKS AND KEEPS TRACK OF INVOICES.
- OPENS AND DISTRIBUTES THE DAILY POST.
- ANSWERS THE PHONE AND CHECKS E-MAILS.
- ORDERS AND MONITORS STATIONERY SUPPLIES. BUDGET AND TARGET ACHIEVEMENT:

- S/HE IS CONSTANTLY UP-TO-DATE REGARDING STORE SALES PROGRESS AND ASSISTS THE STORE MANAGER IN MONITORING KPI AND SALES/CRM REPORTS.
- KEEPS THE STAFF INFORMED REGARDING STORE PERFORMANCE AND SALES OBJECTIVES. PEOPLE MANAGEMENT:

- SUPPORTS THE STORE MANAGER IN CREATING AND MAINTAINING A MOTIVATED AND HAPPY WORKING ENVIRONMENT.
- TRAINS STAFF ON IT SYSTEMS (RETAIL PRO).
- DEPUTIZES FOR THE STORE MANAGER AND THE ASSISTANT STORE MANAGER IN THEIR ABSENCE.

**SELLING AND CUSTOMER SERVICE ACTIVITIES**:

- DEALS WITH OPENING AND CLOSING OF THE STORE.
- S/HE’S CONSTANTLY AIMED AT SATISFYING THE CUSTOMER.
- ASSISTS DEPARTMENT MANAGER IN MANAGING ALL DELICATE SITUATIONS REGARDING SALES ACTIVITIES OR AFTER SALES (BOUTIQUE RETURNS, END OF SEASON, CUSTOMER RETURNS, REPAIRS, COMPLAINTS). ENSURES THE RESPECT OF COMPANY PROCEDURES REGARDING SALES AND AFTER SALES PROCESSES AND ALSO CONTINUOUSLY DEVELOP KNOWLEDGE AND INFORMATION ABOUT HQ GUIDELINES.
- PREPARES E-MAILS AND PAPERWORK FOR ALL AFTER SALES ACTIVITIES.
- PREPARES E-MAILS AND PAPERWORK FOR END OF SEASON RETURNS.
- HELPS ON SALES FLOOR AS A CASHIER WHEN THE STORE IS BUSY OR WHEN NECESSARY. CRM:

- ENSURES THE PROPER MANAGEMENT OF CRM DATABASE AND GUARANTEES COMPANY GUIDELINES ARE FOLLOWED.
- ENSURES THAT ALL CRM/CLIENTS DOCUMENTS ARE RIGHTLY FILED.

**PRODUCT HANDLING**:

- ENSURES ALL STOCKROOM PROCEDURES (DELIVERY, HANDLING AND MANAGEMENT) ARE RIGIDLY FOLLOWED.
- GUARANTEES ALL THE NECESSARY MEASURES FOR THE SAFETY OF VALUABLE PRODUCTS, MATERIALS AND FURNISHINGS IN BOTH SALES FLOOR AND STOCKROOM.

**STORE OPERATIONS**:

- GUARANTEES STORE MAINTENANCE IN ORDER TO MAKE THE FURNISHINGS, MACHINERIES AND ALL STORE TOOLS AS EFFICIENT AS POSSIBLE.
- SUPERVISES ALL RELEVANT MAINTENANCE ACTIVITIES; LIAISES WITH AND UTILIZES SUPPORT FROM SUPPLIERS OR OTHER PARTNERS AS REQUIRED.
- MANAGES CASH AND PAYMENT SYSTEMS IN ACCORDANCE WITH COMPANY PROCEDURES AND POLICIES.

**HOUSEKEEPING**:

- ENSURES ALL HOUSEKEEPING PROCEDURES (ORDER AND CLEANING OF STORE AND FURNISHINGS) ARE RIGIDLY FOLLOWED.
- GUARANTEES THE FULL TRANSFER OF GUIDELINES, INFORMATION AND UPDATES TO STAFF.

HOW WE ARE

The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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