Holidays Operation Assistant Manager

2 weeks ago


Wisbech, United Kingdom National Trust Full time

Summary We’re looking for a Holidays Operation Assistant Manager to assist the Holidays Manager in the efficient delivery of their Holidays portfolio.

**The hours**:15 hours per week

**The salary**: £21,684 per annum pro rata

**Duration**: This is a permanent position, with the opportunity to progress

What it's like to work here To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

What you'll be doing You'll help deliver high levels of customer service to our guests, dealing with varied queries in line with agreed NT procedures. Team work will be essential, as you'll be working with your immediate Holidays colleagues, wider property teams, as well asremote Contact Centre staff and external contractors so your service delivery is important.

You'll be excellent with people and able to forward plan your own work schedules as the role is predominantly field based and will require visiting different properties each week to help support our Team Leaders and Caretakers.

Your supervisory experience will really help you to get the best from the team of around 25 people through inductions, training, coaching and development in order to deliver a consistent offer in line with the NT holidays toolkit.

Alongside this you'll be monitoring efficient purchasing and store management in order to minimise costs and assisting with a small number of new projects and refurbishment plans each year. Whilst your contractual location will be Peckover House, you'llbe required to travel to other properties on a regular basis, so your own transport will be essential. It is envisaged that the 15 hours would be spread across three flexible days initially, with the possibility of two 7.5 hour days on occasion.

Who we're looking for We'd love to hear from you, if you have:

- Practical experience in an operational role in a holiday operating environment
- A good understanding of necessary standards of housekeeping, presentation and maintenance
- Some supervisory experience
- Working knowledge of relevant Health & Safety procedures and experience of risk assessments
- IT Skills
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Click here to find out more about the benefits we offer to support you.



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