Case Support Co-ordinator

3 weeks ago


Weymouth, United Kingdom Dorset Councils Full time

Organisation
- Dorset Council
- Location
- Portland, Weymouth
- Reference
- 61025830
- Occupational group
- Business, Policy & Administration
- Salary details
- £21,189 - £21,968
- Job term
- Full Time
- Appointment type
- Permanent
- Contact
- Lucy Bassil
- Contact telephone
- 01305 208027
- Closing Date
- 19 February 2023 11:30 PM

**Case Support Co-ordinator**:
**Permanent - Full and Part-time hours available**:
**Salary £21,189 - £21,968 (pro rata)**:
Weymouth & Portland Local Office

**What’s in it for you**:
Weymouth & Portland Adult and Community Services are looking to recruit full and part time Case Support Coordinators. You will join our dynamic Service Support Team at the Weymouth Local Office providing Specialist Business Support to the team members (Social Workers, Occupational Therapists and Social Care staff, plus staff in the integrated Learning Disability team), service users and their carers.

Excellent customer service skills and a flexible attitude are essential along with a positive approach and a commitment to provide a high-quality service. We are a friendly supportive team working in a good location with free parking and are proud of our team working ethic.

This position can be offered as an apprenticeship, and you will have the opportunity to complete a level 3 Business Administration qualification should you wish to do so.

**What you can expect to be doing**:

- The work entails administrative support for social care practitioners, including but not limited to:

- co-ordination of case referrals, working closely with Duty Team
- arranging appointments and meetings including team meetings and 1:1 sessions
- customer liaison and liaison with commissioned providers
- call handling, dealing with case related queries which do not require assessor intervention i.e. signposting or resolving day to day queries and issues
- dealing with correspondence including word processing/Excel and drafting and sending straightforward correspondence
- responsibility for system input and integrity of data on our client record system.

You may also be required to take minutes of Best Interest meetings and Multi Agency Risk Management Meetings held within the locality.

**About you**:
You will have experience of working in an office environment and have excellent organisational and customer service skills.

A flexible attitude and team working are required to support a positive approach and provide a high-quality service.

Please refer to the attached job description for further details about this vacancy, or contact Lucy Bassil, Senior Service Support Officer on 01305 208027.

How to apply:
Your contact details

Current employer details and an explanation for any career breaks

Details of two referees (which should be from your two most recent places of work or education). Note: references my be taken up prior to interview if you are shortlisted. If you wish to be contacted before references are taken up please give details in your CV.

**Dorset Council: A great place to work**:
We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

- provide more than 450 services to over 300,000 residents
- have ambitious aspirations
- are excited about our future
- care about Dorset and all the people who live here
- know that all roles make a difference and that our employees are key to our success

You will:

- have access to a range of employee benefits
- be part of an organisation that supports each other to grow and succeed
- have access to range of training opportunities which will help with your personal development and career progression

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed.


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