Customer Service Administrator

2 weeks ago


Evesham, United Kingdom Reed Business Support Full time

**Do you want to work for a great Company in Evesham offering hybrid working and great company benefits?**

**Do you have experience within customer service and administration and looking for an interesting and varied role?**

My client are currently recruiting for a Repairs Officer to join their team on a full time and permanent basis working 2 days per week in the office and 3 days from home.

Within the role you will provide a proactive and efficient repairs service, by receiving, recording, and processing maintenance and day to day repairs requests from tenants by various communication methods.

**The role:**
- Diagnose repairs through appropriate questioning to ensure the correct trade attends with appropriate time allocated and the correct priority given.
- Investigate service requests, including instructing pest control and emergency repairs.
- Agree and schedule appointments for jobs with tenants, ensuring the effective use of engineers who are already in attendance.
- Issue job tickets on reported repairs to contractors or internal inspectors within timescales set in policies and procedures.
- Monitor and update engineer/contractor appointments and completions.
- Monitor and process housing management system worktray items and generate new contacts.
- Administer inspection requirements.
- Correctly advise and notify tenants of re-chargeable works and undertake the processing of rechargeable invoices.
- Effectively record repairs logged through the Out of Hours service.
- Assist in the preparation and maintenance of contracts and management systems relating to routine repair and maintenance.
- Issue variation orders to contractors and to complete job tickets and works orders.
- Process and monitor minor aids and adaptations. Raise invoices and deal with payment queries using Proactis.
- Administration duties for the Assets & Facilities team including updating the housing management system.



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