Senior Project Coordinator
5 months ago
**Senior Project Coordinator - Aberdeen**
**(37.5 hours per week)**
**Job Purpose**:
Ensures customer requirements are met and documents and shipments are completed in a timely and efficient manner ensuring consistent high quality operational processes that enable DHL Global Forwarding to build and develop customer relationships.
**Key Activities**:.
- Follow up with key suppliers to ensure orders are ready on time for collection
- Creates/confirms transport order to ensure pickup or delivery of shipments
- Performs booking and booking optimization according to internal guidelines as defined by Product.
- Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
- Checks responses from counterparts and finalizes validation of required documents.
- Follows-up shipment status in the Export/ Import area identifies incidents and ensures resolution of incidents.
- Updates customers in a timely manner with shipment status
- Preparation of customer reports
- Customer Service in the incident and exception management resolution.
- Maintains excellent relationships with suppliers and our customers.
- Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance.
- Performs IT systems related tasks to provide up to date information on shipment.
- Interacts with IP Management, Product, and Global Service Centre, if required.
- Escalates issues if required.
- When required provide Air, Ocean and Road quotes to customer
- Negotiate improved buy rates from company suppliers to minimize expenditure and maximize profit
- Complete billing in accordance with the standard operations procedures.
- Close operations files in the system
- Monitors Customers payment by ensuring the invoice printed is 100% correct and submit to the client’s portal.
- Monitors and Measures Station performance, Target achievements, drives root-cause analysis on KPI’s such as operations.
- Drives month end process as a project Coordinator. Drives a feedback / commentary process with the teams on periodic performance and anomalies
- Ensuring Team meets Project KPI’s
- Ensuring cargo movements are conducted effectively and efficiently without compromising HSE issues
- Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.
- Above tasks but not limited to.
**Skills & Experience & Educational Qualifications**:
Minimum 3 years experience in AFR/OFR/INTL Road, Heavy Lift Operations
Good Administrative skills
Results driven and good attention to details
Good written and spoken English
Good interpersonal skills
Able to prioritize and perform under pressure
A level education or broad GCSE level education.
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