Administrator

5 months ago

Sheffield, United Kingdom Rehab Direct Full time

_**Rehabilitation (Rehab) Direct Ltd was established in 2012, originally to deliver rehabilitation and support in a different, more innovative way for injured claimants. Our reputation was built on the successful management and treatment of cases where chronic pain was a main component. We then expanded our portfolio of work to include all aspects of personal injury care, working across the spectrum of physical and psychological injury.**_
- **We are instructed by both claimants and defendants in cases of personal injury and clinical negligence. Working alongside insurers, solicitors and their clients, we provide a range of interventions including physiotherapy, expert initial needs assessments (INAs), rehabilitation and pain management.**_
- **Rehab Direct is led by a team of highly qualified and experienced clinical professionals who deliver exceptional standards of rehabilitation. Each client receives a rehabilitation programme specific to their needs. We create realistic expectations, manage a steady improvement in the quality of life, and a structured return to independence and full function. The way we work and the methods we use provide clients with the best prospects to improve their overall quality of life.**_
- **Rehab Direct also provide tailored programmes to support NHS patients with persistent pain. Our independent persistent pain service is designed to reduce pressure on primary care, reduce dependence on health services and enhance patient experience and outcomes through bespoke care plans.**_

**Rehab office is based at Ecclesfield, Sheffield S35 9ZX**

Join our dynamic team as an Administrator and play a pivotal role in ensuring the seamless operations of Rehab Direct (RD). We are looking for an individual with excellent organisational skills, a self-driven approach, and a passion for delivering outstanding service to our clients and customers. As an Administrator, you will foster strong working relationships with colleagues and effectively communicate with customers, patients, and the public. Your proactive and flexible attitude will be key to success in this role.

**MAIN DUTIES TO INCLUDE**:
As an integral part of our team, your primary responsibilities will include:

- Keeping regular contact with patients to monitor progress and ensure timely actions.
- Accurately entering client records into internal systems and creating client files.
- Providing customers with RD terms and conditions as required.
- Efficiently requesting and following up on medical records/GP records.
- Scheduling and managing appointments for clients, clinics, and patients.
- Ensuring quality assurance for external communications through proofreading letters, reports, etc.
- Handling inbound phone calls with professionalism and directing them appropriately.
- Performing general clerical duties such as filing, typing, photocopying, and scanning.
- Effectively managing the diaries of case managers and coordinating with team members.
- Maintaining confidentiality and security of client/patient correspondence and records.
- Resolving administrative inquiries and preparing written responses.
- Maintaining and organizing internal computer records and filing systems.
- Staying updated on policies, procedures, services, and relevant legislation.

**SKILLS & KNOWLEDGE**

To thrive in this position, you should possess the following skills and knowledge:

- Strong team player with the ability to work collaboratively and independently.
- Proficiency in adhering to administrative processes and maintaining accuracy.
- Excellent communication skills to engage effectively with staff and customers.
- Adept at handling customer queries and negotiating resolutions.
- High level of integrity and respect for confidential records.
- Customer-focused mindset with a drive to exceed expectations.
- Self-motivated, innovative, and capable of working autonomously.
- Meticulous attention to detail and the ability to prioritise tasks and meet deadlines.
- Tech-savvy with proficiency in Word, Excel, MS Outlook, PowerPoint, and Teams.
- Quick learner with the ability to pick up new systems and processes.
- Strong typing skills with good level of English language and grammar.

**WHAT WE OFFER**:

- Hybrid working - up to 2 days home working (upon completion of 3 month probation).
- Free on-site parking for your convenience.
- Relaxed dress code to ensure a comfortable work environment.
- Company sick pay to support your wellbeing.
- Social events throughout the year to foster strong team relationships.

**Interviews will be held on**:
**Tuesday 1st August, from 9:30am - 4:00pm (face-to-face, or remote available)**

**Wednesday 2nd August from 9:00am - 11:30am (remote only)**

**Salary**: £21,423.92 per year

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Work Location: In person

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