Field Service Engineer

3 days ago


Surbiton, United Kingdom Right Now Recruitment Full time

**Job description** Right Now Group are currently partnered with an International Engineering client and industry leader who are recruiting within their Quality Service Engineering team in the Croydon region after a continued period of sustained growth.

If you consider yourself to be a people person/good with customers and are an experienced field-based Quality Engineer/Technician or have previous hands-on experience/qualifications within any of the following areas, then this could be the ideal role foryou.
- Aviation or Car Mechanics
- Electronics
- Refrigeration
- Air Conditioning
- Remanufacturing/Assembly
- General Maintenance/Engineering
- Dispense Equipment (Coffee/Soda)
- Facilities Maintenance

IMPORTANT: Full Training will be provided as well as a company Van - please note all applicants must have a full drivers license due to the nature of this role.

Job Title: Quality Engineer/Technician

Weekly Hours: 9:00 - 17:00 (1 in 4 weekends required)

**Salary**: 26k - 34k

Role Type: Full - Time Permanent

Location: Surbiton - Field Based

Job Responsibilities
- Manage day to day quality calls, and emergency callout operations within priority framework.
- Deliver the quality KPIs and Service Level Agreements (SLAs) for the territory.
- Maintain close cross-functional working links with other parts of the business, e.g. Call Centre, Sales, Quality Development and sales force, as appropriate.
- Produce periodic reports on activities and performance.
- Comply with all relevant health and safety legislation
- Deliver a quality presentation in every call upselling the product as and when required
- Input into regional and national quality strategy by proposing efficiency and process improvements.
- Able to adhere to flexible working hours, when required

Desirable
- Previous experience in a Field Service Engineering or Technician role
- Mechanical knowledge, previous experience in maintenance or some form of mechanics/engineering
- Experience in working out on the road from a van or car
- Good people/customer service skills
- Flexible approach to working hours and days
- Able to work under pressure
- Have good problem-solving acumen
- Able to both work independently and also as part of a team


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