Part-time Customer Service Advisor

6 days ago

York, United Kingdom Monster Group Full time

Monster Group (UK) Ltd is a thriving online retailer offering a diverse range of high quality and great value products to an international market. To support our tremendous growth and further diversification into more product ranges and across new marketplaces within Europe and internationally, we are looking for a new Part - Time Customer Service Representative to join the team.

**Daily Tasks**:

- Liaising with marketplaces and operating as the lead point of contact for all customer account management matters.
- Leading the way in creating novel solutions for our consumers.
- Monitor feedback levels, celebrating successes and striving for continuous improvement.
- Monitor and resolve customer returns, cases, and claims according to company and marketplace processes.
**Key Skills required**:

- A positive and forward-thinking approach, and able to keep calm under pressure.
- Team work as well as initiative to work on your own.
- Driven and determined to ensure that we receive the best possible outcome when working with our Marketplaces.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Computer literate to a high standard, with great Microsoft Office skills.
- Good technical understanding would be advantageous.
- Excellent written and verbal communication skills in English.
- Being able to write and speak at least one of the following languages Spanish, French, German, Dutch or Italian would be hugely beneficial.
**Monster Benefit Package Includes**:Monster discount on our wonderful products, Generous holiday allowance of 25 days plus Bank Holidays, Opportunities for growth & development, Engaging company events and so much more Salary is highly competitive and is dependent upon experience and attributes.

**Working hours**: Part time - minimum of 20 hours a week and must work Mon to Fri. E.g. Daily 9am - 1pm, or 9.30am - 2.30pm - daily hours can be flexible for the right person.

You will be based at our modern offices near Sheriff Hutton (YO60) therefore it is essential that you have your own transport.

We pride ourselves on creating an exciting working environment that’s fun and full of laughter, where people can strive to be their best, and embrace our values; Empowerment, Forward Thinking, Respect and Fun_._

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

Schedule:

- Monday to Friday
Ability to commute/relocate:

- York, North Yorkshire: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)
**Experience**:

- customer service: 1 year (preferred)

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