Zero Hours Front of House Desker

7 months ago

London, United Kingdom Barry's Full time

**POSITION**: Desker / Fueler

**DEPARTMENT**: Front of House

**RESPONSIBLE TO**: Studio Manager

**OBJECTIVE**

The general role for Deskers / Fueler is to not only carry out the jobs and tasks at hand in a timely manner but also to be the face of Barry's, this includes memorising clients names and preferences, assisting with client questions, complaints or any issue a client may have. One of the main attributes a desker / fueler needs to have is a friendly, fun, positive can do attitude towards the job.

**RESPONSIBILITIES**
- Using Zingfit to charge clients for classes, shakes, retail and other products
- "Hello" and "goodbye" to every client that walks in and out - Eye contact
- Restocking fridges, helping fuel bar in busy times and rolling towels
- Working closely with the trainers making sure classes are checked in swiftly
- Carrying out any tasks given by management
- Logging and maintaining lost property
- Dealing with complaints
- Making protein shakes for clients
- Checking stock levels and daily stock counts
- Serving walk in trade in a timely manner
- Maintaining retail standards
- Putting outdoor furniture out everyday and evening (East)
- Daily troubleshooting any outstanding issues the site may have this includes, locker checks, changing room checks
- Site tours and info to potential new clients / sales
- Answer phone calls using accurate techniques and use features correctly
- Maintain the upkeep of reception and fuel bar areas
- Maintain a personable, friendly approach
- Keeping up to date the company news and events
- Ensure that the front and rear entrances of the building are clean and well kept
- Check cleanliness of the interior, making a record of any poor levels of cleanliness or any maintenance issues and take necessary steps/action to remedy
- Report telephone equipment and line faults to the Studio Manager / Supervisor
- After sufficient training you may be required to trained a new staff in the operation of ZINGFIT, the telephone system, and everything BARRYS as part of the onboarding process and take a proactive approach to aiding existing staff making full use of the system.
- Provide administrative and general support to the Studio Manager / Supervisors
- Attend all training sessions as requested
- Fire warden's in an evacuation
- Dealing with any first aid issues & making sure it is noted into the accident book
- Being responsible of opening & closing the building. Making sure security alarm is set & the building is securely locked up at night

**NOTE

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