Team Leader, Call Centre

7 months ago


Gosport, United Kingdom QualityCall Centre Ltd Full time

We are looking to recruit a dynamic team leader who can effectively manage part of our team and offer direction. Daily supervision, management and inspiration of your team will be your responsibility. Serving as the team’s main point of contact, holding great communication abilities. To maintain efficient teamwork and smooth team activities you must also be able to take proactive action. Leading by example and motivate the team in an encouraging manner to meet objectives.

**Responsibilities and Duties**:

- Responsible for the daily operation of the call centre
- Goal settings with team members that must be achieved
- Promote Companies offering, services, policies and processes and cascade this information down to the workforce
- Call monitoring and mentoring
- Co-Ordinate training plans
- Communicate with management and investigate fresh approached to boost performance.
- Follow industry trend and events ensuring standards are followed.

Working 8 hours shift patterns Monday to Friday along with one Weekend every 6-7 weeks as per roster

Shift patterns are as follows as per roster; these are evened out between a Team of 7.

8-5

9-6

11-8

You must have experience of Microsoft programmes and previous Team Leader experience, preferably in a Call Centre setting. We are one of the UK's leading Vitamin and Supplement companies.

Please note this role is office based in Gosport, Hampshire. We are unable to offer relocation packages.

**Salary**: £29,407.84 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount

Supplemental pay types:

- Yearly bonus

**Experience**:

- Call Centre: 2 years (required)
- Customer Service: 2 years (required)

Work Location: In person

Reference ID: TL March



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