Senior Service Support Officer

1 week ago


Dorchester, United Kingdom iWork Recruitment Limited Full time

Contract to start 12-09-22 until 30-11-22 with a possible extension.

**Purpose and impact**

To facilitate the effective and efficient achievement of the external customer’s purpose through the management of a team that provides service support to operational and support staff within a designated team or function.

**Key responsibilities**

To organise cover for Case Support Co-ordinators, Service Support Officers, First Contact Officers or Administrative Assistants absences (where appropriate) or to undertake the role if no cover can be found.

To be responsible for the delivery of service support provided by the team and to ensure that systems are followed and standards maintained.

To undertake tasks and resolve issues within general guidelines, specific to the designated team.

To support operational managers with researching, reviewing and resolving performance issues.

To maintain service records on behalf of the designated team, including data cleansing, as directed.

To be responsible for ensuring compliance with financial procedures including banking, petty cash / imprest account, postage arrangements, purchasing and payment of goods and services, raising of invoices and collection of monies, end of year reconciliations.

To work in partnership with Service Support Managers/Business Support and Operational Managers in the identification, development and implementation of system changes and new ways of working within the team.

To organise duty rosters (where applicable).

Any other lesser or comparable duties as required.

**Supervision and management**

To lead and manage the day to day running of a designated team of officers in accordance with Client policies and procedures, including the full range of line management duties.

**Other factors**

Responsible for ensuring data quality and as such the integrity of management information through the proper use and safekeeping of data and record systems both manual and computerised.

Responsible for petty cash accounts and occasional safe keeping of service users monies and safe-keeping of service users house keys/premises in respect of ‘Protection of Property Orders’ (Adult and Community Services only).

**Skills**:
Excellent organisation skills and diary management experience for a busy Head of Service/Director level role
Good ICT skills and knowledge of Microsoft suite of products including Outlook and MS Teams
Good communication skills - including accurate written English and ability to converse with managers at a higher level and partnership organisations
Good notetaking skills
5213866-08-22

**Salary**: £10.65 per hour

Schedule:

- Monday to Friday

Reference ID: 5213866-08-22



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