Registration Support Officer Business Wales

5 days ago


Remote, United Kingdom Business in Focus Limited Full time

**Business Wales - Registration Support Officer - Welsh Speaker**

Contract: Business Wales

Term: Temporary until 31st December 2024

**Salary**: £24,500 - £25,520 per annum

Location: Home worker

Hours: 37.5 hours per week
- ____________________________________________

Business in Focus is the lead delivery partner in Enterprise Partnership Cymru (EPC), along with Menter Môn, M-SParc and an eco-system of support agencies across Wales. EPC has won the contract to deliver the Business Wales service on behalf of the Welsh Government, providing advice and support to entrepreneurs pan-Wales. The Entrepreneurship and Start-Up Service focuses on providing a wide range of advice to young people and start-up businesses through a variety of means including digital, telephone and face to face support.

EPC was successful in their bid to deliver both Business Wales advice services; Entrepreneurship and Start-up Service (ESU) and Business Development and Growth Service (BDG).

Support pan Wales delivery of the Business Wales service. To process enquiries into the service model, providing information, signposting and referring to internal and external stakeholders. To provide client relationship management support to the Community Engagement, Start-up Assessors & Start-up advisory teams.
- **Responsibilities**_

1. Act as the first point of contact for client enquiries, undertaking initial diagnostic to accurately determine eligibility for support and growth potential along with any additional client needs, referring and processing each enquiry accordingly, e.g. refer to appropriate level/specialist in delivery model, etc.

2. Where appropriate provide information, signpost and/or make referrals to specialist partner organisations and intermediaries as appropriate, documenting in accordance with procedures and within prescribed timescales
- **Person Specification**_

1. Working in a support services team to undertake high volume of client enquiries and deliver an effective service to a high standard of customer service

2. Working under pressure to achieve team targets/regional objectives

3. Working within an environment that requires accuracy, to be compliant to prescribed internal and external audited standards and procedures
- ______________________________________________

At Business in Focus we value all of our employees, as an Investors in People employer we provide the following benefits:

- Competitive salary
- Generous holiday entitlement (25 days annual leave plus 8 days bank holiday based on FTE)
- 6% Employer contribution pension
- Flexible modern working practices such as TOIL
- 6 late starts/early finishes per annum (equates to two hours each)
- Learning and Development opportunities.

After probation period:

- Income protection benefit
- Employee assistance programme

Please be aware we may withdraw the advert early if we receive a high volume of applicants.

As part of the recruitment process you will be invited to an Assessment based technical exercise.
- ______________________________________________

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months

Pay: £24,500.00-£25,520.00 per year

**Benefits**:

- Additional leave
- Flexitime
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)
- Welsh (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Remote

Application deadline: 05/07/2024
Reference ID: Administrator


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