Passenger Service Agent

2 weeks ago

Feltham, United Kingdom Optime Group Full time

Aviation Recruitment experts Optime are searching for experienced Passenger Service Agents - Buggy Drivers to join a well-respected and successful client at Heathrow Airport.

Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you. Working as a member of the Assistance Team, you will be responsible for delivering customer service excellence to every passenger requiring support, passengers with hidden disabilities or those requiring assistance due to mobility restrictions.

**What’s on offer**:

- Rate of Pay: £12.07 per hour (plus Holiday and Pension)
- Hours: 40 hours per week (as well as overtime opportunities).
- Shift pattern: 5 ON / 3 OFF
- 3 x Early (04:30-14:00), 2 x Late (14:00-23:30), 3 x OFF (MUST be fully flexible)
- Weekly pay (every Friday).
- Temp to Perm (performance based).

**Key duties**:

- Being professional, polite and courteous at all times.
- Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport on electric buggy/caddy as depicted by their categorisation.
- Providing assistance with the passengers' luggage.
- Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
- Ensuring that buggies are always clean and tidy.
- Ensure that Centralised Control is updated on progress by use of IT handsets.
- Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
- Any additional reasonable duties, as assigned by operational management.

**Requirements**:

- Great work ethic.
- Must have a full UK Driving Licence
- Must be 18+
- Excellent communication skills.
- Strong Customer Service skills.
- Self-motivated and willing to work using your own initiative.
- To multitask and remain calm under pressure.
- Previous airport experience is an advantage but not essential.

**Please note**: As this position is in the aviation industry, successful applicants must pass security checks in-line with CAA regulations. These checks include 5-year work and address history, DBS (must have no disqualifying criminal convictions), valid Right to Work.

For an opportunity to interview for this fantastic role, please submit your CV to apply

Optime Group is acting as an Employment Business in relation to this vacancy.

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