Tier 2 Unified Communications Consultant

4 weeks ago


Quarry Hill Industrial Estate, United Kingdom Clarke Recruitment Solutions Full time

The company is a global system integrator offering a defined career. You will work in a close-knit team supporting corporate customers across UC and IT network based products. This is an excellent opportunity for some to develop a career in Unified Communications.

We are looking for experience supporting UC within a corporate environment.

The Tier 2 Collaboration Consultant delivers support, and proactive support and maintenance services to clients across multiple sectors. The Tier 2 Collaboration Consultant will form an essential part of the support team and will be responsible for ensuringthat support services are delivered to customers in a manner that abides by agreed Service Level Agreements.

**Experience required**
- 2 years’ relevant experience in a similar role is preferred.
- Experience working with the following is desirable;
- Cisco Call Manager, Unity & IM&P.
- Expressways E’s and C’s, Cisco MRA.
- Unified Contact Centre Express.
- Packaged Contact Center Enterprise.
- Tiger Billing.
- Redbox or Eleveo Call Recording.
- Enghouse ARC Console.
- Webex Calling with Dubber.
- SIP Protocols and Gateways.
- Raising and overseeing 3rd party support cases.
- Network knowledge related to Cisco Collaboration.
- Call routing and fault investigation of logs and SIP traces - with an understanding of how this works.



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