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Call Centre Assistant

5 months ago

Kidderminster, United Kingdom Specsavers Full time

**Call Centre Team Leader**

**Location: Kidderminster**

**Full Time - 37.5 hours to include weekend working**

**Salary: Up to £22,000 per annum**

**20 plus bank holiday days holiday**

**Healthcare cashback scheme (upon probation completion)**

**_ This role will be based in the call centre_**

At Specsavers, our Call Centre teams are essential in shaping the beginning of our Customer’s journey. We’re looking for someone with experience in **customer service** with **strong communication skills**, who is** good with people**, has an **organised approach** & a **willingness to help** - a **friendly and professional approach** is essential. For this role, **you will need previous work based leadership experience**. You’ll offer a highly professional service that will result in repeat business, increased profitability and an excellent reputation for your store.

Joining our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.
- Answering all telephone calls in a prompt, clear and friendly manner
- Transferring calls efficiently
- Responding to customer enquiries
- Ensuring customer details are captured accurately when booking appointments
- Dispensing over the phone
- Triaging patients with eye & health concerns

Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

At Specsavers, we do everything in our power to help people like you get the career you want. Why? Because we know that our supervisors are responsible for providing outstanding service. So, you can expect not just support and encouragement, but the kind of career development and training that are only available through a large - and growing - business like ours.