Customer Service Call Centre

6 months ago


Kidderminster, United Kingdom StartMonday.co.uk Full time

**Customer Service Receptionist x2**

**Office Based Kidderminster**
- **Do you have Receptionist, Customer Service, Call Centre experience?**:

- **Are you customer focused, have basic computer skills & a great phone manner?**

A European Manufacturer of Heating Products are seeking a Customer Service Call Handler to join their office-based team in Kidderminster.

**The Role**:
Based in their offices, you will be the first point of contact for customers via phone. You will;
- Manage telephone calls from customers & clients
- Log product & personal details on to the in-house database system
- Progress the query to other departments (Techncial, Engineer despatch, Sales, Marketing, etc)
- product information, for other departments to ogress.

A customer focused individual, you will be have a great telephone manner coupled to basic computer skills (Outlook, Excel, Word, etc).

You may have experience in a Customer Service, Call Centre, Receptionist, Call Handler, Scheduler, etc capacity.

**Hours & Remuneration**:
Based within the company's Kidderminster offices, the hours are;
Monday to Friday 8am-5pm + one Saturday morning a month 8-12 paid at Overtime.
- Basic Salary circa £23-24k + Overtime
- Company Bonus scheme
- 25 days holiday + bank Holidays
- Pension scheme and associated benefits.

**If you are suitably experienced in a Customer Service, Call Centre or Receptionist role, please contact our retained consultants at Start Monday now**

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kidderminster: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service/admin: 1 year (preferred)

Work Location: In person


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