Retentions Advisor

Customer Sales Advisor - Retentions - **MUST HAVE 1 YEARS OFFICE SALES EXPERIENCE**

**Salary**: £21,500 per year + Average OTE Bonus of £7,800 per annum

Contract Type: Permanent, Full Time

Rota: 5 week rota, must be fully flexible between 8am - 8pm. Includes 2 Saturdays in 5 weeks.

**The role you’ll do**:
As a Customer Sales Advisor in our Retentions team, you’ll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you’ll:

- Use your brilliant sales and customer service skills to suggest other products that give added peace of mind.
- Share the features and benefits of protection products to help customers find the one that’s right for them.
- Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us.

**What else to expect**:

- In a 4-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
- You’ll work on a shift pattern: Monday to Saturday - 08:00-20.00; Saturday: 08:00 - 20:00; Sunday - 08.00-18:30).
- We’ll provide all the equipment you need, but you must have broadband access.

**The experience and skills you need**:

- A solid background in targeted sales
- A driven mindset with strong sales skills and a love for hitting targets
- Proven experience of working autonomously or in a home-based position
- Great communication skills - you’re at ease building rapport, listening to customers and demonstrating empathy when needed
- A team player committed to creating an excellent customer experience
- Unflappable and resilient attitude to juggle tasks and bounce back quickly

**Salary**: £21,500.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Commission pay

Work Location: Remote