Digital Support Administrator

7 days ago


Ipswich, United Kingdom Killik & Co Full time

Killik & Co is an award-winning wealth manager, providing advice to clients and helping them to save, plan and invest. We are one of the few remaining independent Partnerships, providing a modern approach, whilst retaining the sensibilities of a traditional and personal advisory service.

We have an exciting opportunity to join our Digital Support team, based in Ipswich, as a Digital Support Administrator, providing an outstanding service to both clients of and prospects for our digital services (Silo, and MyKillik), and to help improve the digital services based on insights gathered from engaging with clients.

Responsibilities will include:

- Onboarding new and existing Killik & Co clients onto our app
- Work closely with all areas of the Digital Support, Product, Delivery, Transfers, and Middle Office teams to identify and resolve problems
- Promote our digital offerings and products to enhance our client base
- Assist with transfers of client assets - internally and externally
- Respond to reviews on the App Store and Google Play Store
- Assist with the migration of accounts
- Data cleansing
- Assist with the production of marketing lists for bulk electronic communications
- Assist clients and Investment Managers with Shareowner Services proxy voting and meeting attendance

**Job Types**: Full-time, Permanent

**Salary**: £19,500.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme



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