Customer Service Representative

4 weeks ago


Cardiff, United Kingdom Kudos Recruitment Full time

Our client are looking for a Customer Service Representative who is able to provide exceptional service in all interactions with our customers.

Your focus will be to deliver low effort experiences by treating customers as individuals and communicating in a positive, can-do tone of voice.

**Key responsibilities will include**:

- You can communicate in a positive tone of voice, turning difficult conversations into positive experiences for our customers. Where you don’t know the answer, you show your curious side and work with your colleagues, your Continuous Improvement Coach and your Team Leader to find out the answer.
- When customers complain, you make every effort to fix their concern and leave them with a positive view of our brand. When customers insist on escalating their complaint, your handover to your Continuous improvement Coach ensures that they can deliver an effortless experience
- You take on and act on feedback and coaching from your Continuous Improvement Coach and your Team Leader in a positive way. You also use our quality framework as a guide when having conversations with our customers.
- As well as handling our customers enquiry ‘in the moment’ you are also looking ahead to what will happen next in our customers journey, so they are clear what they can expect
- You know our customers better than anyone in the business, so you will shout and share where we can do things better for our customers. Whether that be a process that creates effort, a gap in our systems, or a product that may make our customers lives better, we want you to shout about this and escalate to your Team Leader and Continuous Improvement Coach.

**What we need from you**:

- Strong experience of creating low effort customer service experiences.
- Experience of using our customer service systems and processes
- Excellent communication and influencing skills
- Attention to detail with excellent literacy and good numerical skills.
- Able to follow procedures and work within regulated environment.
- Excellent Office 365 skills and a good understanding of computerised administration and workflow systems.

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Cardiff, Cardiff: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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