Operational Support Assistant

1 week ago


Penryn, United Kingdom Blue Flame Cornwall Ltd Full time

We’re looking for someone to join our Operational Support team to help us deliver the services we offer to our customers on a day-to-day basis.

Specific duties include:

- Arrange engineer appointments with customers.
- Schedule and co-ordinate jobs from start to finish using our service delivery software.
- Process the information from an engineer’s visits and action accordingly.
- Pricing and quoting customers for follow-up work.
- Invoicing on completion of work.

Essential attributes:

- A sound understanding of computer use.
- Good people management skills.
- Excellent telephone manner.
- Customer service experience (preferred but not essential).
- Well organised, with a consistent approach to work
- To be able to work well with others and interact with the other members of the support team.
- To be fun, sociable and enjoy some office banter.

Company benefits:

- 20 days holiday per year, plus annual bank holidays
- Company Performance Bonus Scheme
- Company sick pay policy
- 10-year employment bonus - an extra day's holiday for every year worked between years 10 to 15

Company Pension Scheme

**Job Types**: Full-time, Permanent

**Salary**: £24,355.75 per year

**Benefits**:

- Company events
- Company pension
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Performance bonus

Work Location: One location

Application deadline: 05/05/2023



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