Service User Support Worker

7 months ago

Telford and Wrekin, United Kingdom Orsa Housing Full time

**Position**: Service User Support Worker

**Responsible to**:Service Manager

**Responsible for**:Not applicable

**Salary**: £11.50 P/H

**The Company’s aims and objectives**

Orsa Housing provides supported accommodation for people who have been or are at risk of homelessness and require support to eliminate the causes of homelessness and live independent lives. We provide support with training and social engagement, benefits support and referrals and engagement with external support providers alongside our basic housing related support.

Employees must adhere to Orsa Housing’s ethos which is committed to the promotion of our service users’ independence, ensuring their personal rights and dignity are respected and involving them in all aspects of the service. The service aims to ensure that the service users’ needs are met and they progress and develop their skills through the support that they receive. The service aims to enable service users to live independently within the community with the primary objective of ‘moving on’ from the accommodation to more independent living.

We aim to ensure that all our employees have the necessary skills and capabilities in order to do their jobs. Orsa Housing will evaluate their work through monthly supervisions and yearly appraisals and at the same time assist employees in pinpointing relevant training and development opportunities.

To contribute, as part of a team, to the delivery of high quality, Service User focused housing and support services to vulnerable people.

To undertake key duties, as directed by the management team, relating to day to day housing management working with the Service Users to maximize their potential and independence.

**Key Objectives**
- To assist and support Service Users in all activities that will allow them to successfully manage their own future tenancy and empower them to address any personal support needs with relevant support agencies.
- To manage caseloads effectively, including prioritization of Service Users, needs assessment, and working with manager and team to ensure Service Users receive support that meets their needs.
- With the Service Manager, ensure that referring and other support agencies are advised where support needs cannot be met by service provision, and that signposting to appropriate agencies occurs.
- To assist Service Users to fulfil their responsibilities within their licence agreement, as far as possible by advising on/liaising with the owner, ensuring that their dignity is respected.
- To facilitate the participation of Service Users in decision making about themselves and the running of their home including facilitating regular Service Users’ meetings, offering individual support and advice in claiming benefits and the management of finances, in accordance with best practice
- To monitor and to ensure that appropriate, accurate and up to date records are kept in respect of the Service Users.
- To contribute to the development of each Service Users’ support plan. To monitor and review support plans on a regular basis, making recommendations as appropriate.
- To comply at all times with the organisations Code of Conduct together with its policies and procedures as regards the maintenance of a professional relationship between staff and Service Users.
- To liaise with external agencies regarding Service Users’ welfare e.g. housing benefit, social services, probation service etc., ensuring that the required documentation is completed accurately, in full and in a timely manner.
- To work as part of the team and responding to emergencies as necessary.
- To alert management to potential Service User issues and to undertake key duties as directed by the management team, and in accordance withpolicy support for all Service Users within the service; and
- To support Service Users to alert the owner (where appropriate) with regard to concerns regarding the security, repair, maintenance and decorative order of their accommodation where directed, to liaise with external providers as appropriate.
- To comply with the Orsa Housing health and safety procedures; to support the management team in the promotion of a safety culture which is understood and adopted by both staff and Service Users
- To support any other of Orsa Housing services, including provision of support to Orsa Housing Service Users’ and provision of housing management services, including voids and arrears management.
- To undertake any other reasonable duties as directed

**Qualifications and Experience**:

- Experience of working with vulnerable young people and adults on a one-to-one basis ideally as a support worker, or the relevant professional qualification is desirable.
- Good working knowledge of supporting a range of vulnerable adults and young people from diverse backgrounds is essential.
- Full UK driving licence and access to a vehicle is desirable.
- Previous experience gained within a supported housing or floating

  • Support Worker

    7 months ago

    Telford and Wrekin, United Kingdom Cream Health Care Full time

    As a leading healthcare agency we are looking for an experienced Support Worker to join the Cream Team. You will be working in a supported living scheme for residents with learning or physical disabilities in Telford and in return you will receive: - weekly pay into your bank account - rates from £10.50 - £11.34 + Holiday pay - 28 days holiday pro rota...

  • Support Worker

    7 months ago

    Telford, United Kingdom Rialto Care & Support Ltd Full time

    Rialto Care & Support LTD provide supported living services for adults with autism who display challenging behaviours, in their own homes. Our vision is to positively transform the lives of less-abled adults with a focus on an individual’s strengths and capabilities, promoting independence and community integration. We are actively seeking 2 new part...

  • Weekend Support Worker

    12 hours ago

    Telford, United Kingdom Lexrae Support Ltd Full time

    **WEEKENDS ONLY!!** Lexrae Support is a progressive, forward thinking organisation that provides person centred support to individuals with learning disabilities and mental health issues. Based in Shropshire. Lexrae Support offers a wide range of services including Community Support and Re-Enablement, Supported Living and Short Breaks. The purpose of this...

  • Care and Support Worker

    2 weeks ago

    Telford, Telford and Wrekin, United Kingdom Creative Support Ltd Full time

    About the RoleThe Relief Support Worker will work collaboratively with our staff team to provide person-centred care and support to individuals with learning disabilities. This role requires a flexible approach to working hours, including weekends and bank holidays.Responsibilities:Provide respectful personal care and practical support to service usersWork...

  • Relief Male Support Worker

    6 months ago

    Telford, United Kingdom Creative Support Full time

    We have a fun, new, vacancy for a relief support worker at our service in Lawley, Telford. Join our committed staff team at our supported living service in Lawley to provide person-centred support to individuals with learning disabilities. As a valued relief support worker you will help our service users to enjoy an excellent quality of life. You will...

  • Male Recovery Support Worker

    5 months ago

    Telford, United Kingdom Creative Support Full time

    Are you looking for a rewarding career that is stimulating and varied each day? Creative Support are looking for warm, reliable and proactive Support Workers to join our friendly staff team in Telford to provide quality care and support to individuals with mental health support needs. Your role will include: Developing warm and trusting relationships...

  • Male Recovery Support Worker

    4 weeks ago

    Telford, United Kingdom Creative Support Full time

    Are you looking for a rewarding career that is stimulating and varied each day?Creative Support are looking for warm, reliable and proactive Support Workers to join our friendly staff team in Telford to provide quality care and support to individuals with mental health support needs.Your role will include: Developing warm and trusting relationships with...

  • Support Worker

    9 hours ago

    Telford, United Kingdom Creative Support Full time £12

    Are you a kind, enthusiastic individual looking for a fulfilling career in care and support?We are seeking passionate people to join our service in Madeley, Telford. We provide personalised care and support to individuals with learning disabilities in our homely, self-contained flats. You will be working with our residents, encouraging them to follow their...

  • Male Recovery Support Worker

    6 months ago

    Telford, United Kingdom Creative Support Full time

    Are you looking for a rewarding career that is stimulating and varied each day? Creative Support are looking for warm, reliable and proactive Support Workers to join our friendly staff team in Telford to provide quality care and support to individuals with mental health support needs. Your role will include: Developing warm and trusting relationships with...

  • Recovery Support Specialist

    1 month ago

    Telford, Telford and Wrekin, United Kingdom Creative Support Full time

    At Creative Support, we are dedicated to providing exceptional care and support services to individuals with mental health needs in Telford. We are seeking a highly motivated and compassionate Recovery Support Worker to join our team.As a Recovery Support Worker, your primary responsibility will be to work closely with service users, developing warm and...

  • Senior Support Worker

    7 months ago

    Telford and Wrekin, United Kingdom Lorac Healthcare Full time

    We are looking for a dedicated Healthcare Support Worker to assist us with patients in our domicilliary care business. The job post will mainly involve work in Telford and Wrekin, Shropshire. The Healthcare Support Worker’s responsibilities include consulting with patients and determining their needs, developing an individualized plan of action that...

  • Support Worker

    2 weeks ago

    Telford, Telford and Wrekin, United Kingdom Creative Support Ltd Full time

    Job DescriptionDeveloping trusting relationships with service users and encouraging them to express their needs and views.Working collaboratively with service users through the recovery process, adapting to their unique needs and preferences.Helping service users set and achieve recovery-focused support goals, promoting hope and aspiration.Maintaining the...

  • Support Worker

    6 months ago

    Telford, United Kingdom Apollo Home Healthcare Full time

    **Support Worker, Telford, Shropshire**: **Job details**: Job Ref 22681 Pay Rate (ph) £13.00 - £15.00 Location Telford, Shropshire Work Patterns Full Time, Part Time, Days, Driver Required Yes **Job description**: **Are you a nurturing and dedicated individual who thrives from supporting and working with young adults?** **Do you have a special place...

  • Support Worker

    6 months ago

    Telford, United Kingdom Apollo Home Healthcare Full time

    **Support Worker, Telford, Shropshire**: **Job details**: Job Ref 23287 Pay Rate (ph) £13.00 - £15.00 Location Telford, Shropshire Work Patterns Part Time, Days, Driver Required Yes **Job description**: **Are you a nurturing and dedicated individual who thrives from supporting and working with young adults?** **Do you have a special place in your...

  • Support Worker

    7 months ago

    Telford, United Kingdom Apollo Home Healthcare Full time

    **Support Worker, Telford, Shropshire**: **Job details**: Job Ref 22759 Pay Rate (ph) £13.00 - £15.00 Location Telford, Shropshire Work Patterns Part Time, Days, Driver Required Yes **Job description**: **Are you a nurturing and dedicated individual who thrives from supporting and working with young adults?** **Do you have a special place in your...

  • Health Care Support Worker

    7 months ago

    Telford and Wrekin, United Kingdom Lorac Healthcare Full time

    We are looking for a dedicated Healthcare Support Worker to assist us with patients in our domicilliary care business. The job post will mainly involve work in Telford and Wrekin, Shropshire. The Senior Support Worker’s responsibilities include consulting with patients and determining their needs, developing an individualized plan of action that includes...

  • Support Worker

    7 months ago

    Telford, United Kingdom Apollo Home Healthcare Full time

    **Support Worker, Telford, Shropshire**: **Job details**: Job Ref 22338 Pay Rate (ph) £13.00 - £15.00 Location Telford, Shropshire Work Patterns Full Time, Part Time, Days, Driver Required Yes **Job description**: **Are you a nurturing and dedicated individual who thrives from supporting and working with young adults?** **Do you have a special place...

  • Support Worker

    6 months ago

    Telford, United Kingdom Jane Lewis Full time

    SW/Telford/7 **Are you a compassionate individual looking to make a difference in people’s lives**? We’d like you to join us at Jane Lewis as a Support Worker in Telford! We are offering an exciting opportunity to support a range of individuals with varying needs. You would be working in a variety of settings including learning disability and mental...

  • Senior Support Worker

    6 months ago

    Telford, United Kingdom Creative Support Full time

    Are you passionate about delivering high quality, engaging, respectful and dignified care and support to adults with learning disabilities and complex health needs? If so, you could be the person we are looking to recruit to join our established team in Telford. At Christine Avenue in Wellington, Telford we provide quality care and support to 4 adults...

  • Support Worker

    4 weeks ago

    Hammersmith and Fulham, United Kingdom Hestia Housing Support Full time

    We are Hestia. We make a difference.  At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to...