Student Services Advisor

1 month ago


Birmingham, United Kingdom QA Limited Full time

Vacancy details

**Talent pool**:

- Operations - HE - Operational Services**Title**:

- Student Services Advisor**Contract type**:

- QA HE Ltd Permanent**Job advert**:
**Student Services Advisor**

**Onsite,**
**Birmingham, B5 4UA**

**About the Position**:

- As a Student Services Advisor at QA, you’ll be enabling some of our largest clients to win in the digital revolution. You’ll be working within the Student Services Department, being responsible for all aspects of the face to face, written and telephone interaction with the students. You’ll provide administrative support to the students and internal departments.You’ll have a varied workload, in a fast-paced environment, with the following key responsibilities:
- Act as the first point of contact for all registered students on campus who require information and support from the student services department
- Deliver a first class and focused front line service attending to all face to face, written and telephone enquiries
- Provide professional, effective and efficient support to our students and make referrals where necessary
- Ensure the students have a high quality experience of the university with a focus on customer service
- Assist with all aspects of student administration (to include student letter requests, student record management)
- Provide internal departments with a good and effective service
- Assist with the enrolment and induction of students where required

**So, what about you?**
- As an organised individual with the ability to manage a diverse workload, with a detail-oriented approach and a thorough track record of providing excellent customer-service, it’ll be great if you could also tick the following boxesExcellent communication skills
- Good organisational, problem-solving and planning skills
- Excellent literacy and numerical skills
- Team player
- Flexible and adaptable to change
- Well organised and methodical
- Experience within a student supporting role within the education sector
- Reception and external telephone experience preferred**What We'll Do For You**:

- You may have noticed we’ve not stated the salary for this Student Services Advisor position. We’re currently working on creating more transparent salary bands across QA, so rest assured, our salaries are competitive and will be discussed as part of the recruitment process. We’re offering you the following strong benefits package:
27 days holiday plus ability to purchase 5 more days
- 3 days a year fully paid training,
- 2 days a year paid charity volunteering
- Medicash (healthcare moneyback scheme)
- £500 referral scheme
- A superb Gymflex scheme
- Our own BenefitsHub to receive loads of discounts
- Fantastic opportunities to progress within QA, across various departments.
- Casual dress code and moreYou’ll instantly become welcomed into the team and be given all the necessary tools to become a valued member of the department.As market leader in training, we know a few things about learning & development You’ll have access to our bespoke development programmes as well as a clear progression structure to fulfil your potential.At QA, we celebrate our diversity and have won numerous awards that demonstrate our commitment to our inclusive culture. We want everyone to feel part of QA, so have created several welcoming networks that you can join, and we’ll set you up with a buddy to help get you settled in from day one.Vacancy location

**Location**:

- West Midlands, Birmingham, Birmingham (5th Floor)**Job Description**:
**Attachment****:

- Student Services Advisor Birmingham.docx (167 Kb)General information

**Reference **:1000004064



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