Operations and Training Support Coach

2 weeks ago

Birmingham, United Kingdom Black and White Hospitality Marco Pierre White Restaurants Full time

Based in the UK, Black and White Hospitality is an exciting, dynamic and fast-growing, branded franchise restaurant group. It owns and manages the franchise rights to eight Marco Pierre White inspired restaurant concepts.

Alongside the Black and White Hospitality team, Marco Pierre White and other partners this role aligns with franchisees to deliver the various brand concepts in both shared and standalone spaces.

With venues located right across the UK the concepts include: Marco Pierre White Steakhouse Bar & Grill; Marco’s New York Italian; Wheeler’s of St James’s; Mr White’s English Chophouse; Koffmann & Mr White’s; Bardolino, Pizzeria, Bellini & Espresso Bar, Wheeler’s Fish & Chips and Marconi Coffee and Juice Bar.

**The Role**

Working for the operations team you will provide a supportive and collaborative partnership with the Training, Brand, Food and Marketing teams. You will work closely with the UK-wide Franchised Restaurants to deliver training and operational needs and deliver fit-for-purpose, easy-to-access and cost-effective training and development tools and opportunities.

**Key Objectives**
- Engage Franchisees, Restaurant Managers, Chefs on the use of training systems
- Facilitate training sessions for Franchisees, Restaurant Managers to enable them to successfully execute service brand standards in their restaurants
- Assist with developing training material to be used in conjunction with field visits
- Facilitate training and ops excellence workshops
- Assist with Brand audits to improve operational excellence
- Work with Brand director on developing new training materials and content
- Support revenue generation, brand standards delivery and restaurant operational best practice

**Skills and Experience**
- Hands on experienced hospitality and restaurant operations professional
- Appreciation for start-up organisations and franchising
- Have excellent relationship management experience
- Keen eye for detail with the ability to identify sales growth opportunities
- Performance driven
- Excellent organisational and time management skills
- Lots of energy and tenacity
- Minimum three years restaurant experience.
- Experience in designing, developing, and using quality training resources and assessment tools.
- Proven ability to be flexible and adaptable to change in a fast-moving environment.
- Ability to build and maintain genuine relationships with stakeholders (internal and external)
- Able to meet deadlines and deliver operational projects and training programs on time
- Excellent problem solving and analytical skills
- High written and oral communication skills with premium customer service focus
- Ability to multitask with optimum time management skills and attention to detail

**The Package**
- Chance to work for one of the UK’s fastest growing hospitality businesses as well as one of the world’s greatest ever chefs
- A competitive salary with benefits
- Great autonomy in your geographic area and opportunity to travel all over the UK
- Oh, and half price dining in all our restaurant brands and a chance to be a part of something special
- This is a rare opportunity to join a growing company in your first step up from on-site restaurant role

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£32,000.00 per year

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Hospitality: 3 years (preferred)
- operations management: 3 years (preferred)

Work Location: One location

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