Transport Administrator

5 months ago

Liverpool, United Kingdom CMACGM Full time

CMA CGM | ABOUT US

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE | PURPOSE

The Transport Administrator plays a critical role in ensuring CMA CGM’s customers receive the best possible service and experience when choosing to work with us.

As a Transport Administrator, you will work directly with our customers & suppliers as well as internal colleagues across our business, to ensure any transport-related matters are handled professionally and in the most timely, accurate and cost-effective manner.

WHAT WILL YOU BE DOING | KEY RESPONSBILITIES

Be a trusted and reliable first point of contact for stakeholders, for any transport-related matters.

Build and manage strong working relationships with Customers, suppliers and internal customers.

Managing and resolving any Transport-related issues that arise, e.g. updating customers of late and/or failed transport, co-ordinating between haulier and customers to ensure service issues are resolved, and escalating issues as required to relevant stakeholders.

Adopting a proactive and solutions-focused approach, monitoring delivery of transport services and identifying effective resolutions to any issues that may arise.

Proactively engaging with customers, e.g. providing quotes, managing bookings, resolving any issues (e.g. invoice queries) that arise, and presenting relevant solutions that meet individual customer requirements.

General transport administration, e.g. logging, monitoring and analysis of issues, bookings, costs and service levels.

Working with our Transport systems and database, ensuring information and data is managed with high levels of accuracy and attention to detail.

Working with customers to ensure that any charges raised are accurate and that any costs incurred are agreed and processed accordingly.

WHAT DO WE NEED FROM YOU? | KNOWLEDGE, SKILLS AND EXPERIENCE

Demonstrable experience in a Customer Service and Administration based working environment, with the ability to build rapport and provide a proactive and solutions-focused service

Experience within the Transport and Logistics industry would be great, but it is not essential.

Excellent communication skills, with demonstrable experience of building effective relationships at all levels, both internally and externally.

A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment

A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution

Strong analytical skills, with the ability to identify root-cause issues and propose solutions

Flexibility in your approach, ability to respond positively and proactively to differing customer requirements

Not only do we offer a competitive salary, we also offer a generous benefits package including:
25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave

Discretionary annual bonus

Enhanced pension scheme up to 15% total contribution

Life assurance x4

Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter

Health plan including an Employee Assistance Programme

Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille

Hybrid Working

Cycle to work scheme/ Season ticket loans

Enhanced policies including Maternity & Paternity

Employee recognition awards

Considerable scope for personal and professional growth through the CMA CGM Academy

CMA CGM Group is proud to define itself as a family business built on strong human values.

Excellence

Exemplarity

Imagination

Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunit

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