Help Desk Analyst Ii

1 month ago


Reading, United Kingdom Robert Half Full time

We are a leading technology provider & consultancy serving companies across the London Area. We are looking for a 2nd line support analyst to join our team. This role is due to the growth of our business and team members moving up into more senior positions

**The Role**

Our engineers thrive in a culture of self-development, technical curiosity and delivering exceptional service.

As a 2nd line engineer will be client's first point of contact, responding to incidents and where appropriate escalating to the relevant teams. Along with fielding help desk requests, you will be the face of the company when visiting client offices to providesupport and installing client equipment as well as supporting the back end systems

**Skills/ Experience Required**
- Strong technical skills in as many of the following areas as possible:

- Windows 10, Intune, Autopilot and Azure AD
- Public cloud hosting - Microsoft Azure or AWS
- Private Cloud Solutions
- On-Line backup Solutions
- Cyber security solutions
- Windows Server 2012 / 2016 / 2019
- Office 365 and Exchange Online
- MS Exchange Server 2013 / 2016
- Networking - LAN, VLAN, WAN, firewalls
- Wireless networks
- Virtualisation - VMware / Hyper-V
- SAN Solutions
- Thorough understanding of Information Ability to work independently and efficiently to meet deadlines.
- Ability to assess and prioritise work in a fast paced environment.
- Ability to function at a high level under pressure or with short deadlines.
- Self-motivated, detail-oriented and organised.
- Excellent communication (oral and written), interpersonal, organisational, and presentation skills.
- Ability to spec, order and build out hardware for clients.

**Responsibilities**
- Provide high level client support and technical issue resolution remotely and on site at client offices
- Configuration and installation of client equipment to connect to network and/or domain.
- Provide training to clients e,g, Citrix services, remote access, proprietary tools etc
- Fundamental knowledge of client/server technologies, Active Directory and Operating system to provide client support when necessary.

**Location - Reading - Transport required**

**£35,000 with Bonus & Benefits



  • Reading, United Kingdom Proactive Appointments Limited Full time

    Service Desk AnalystOur client is looking for an experienced Service Desk Analyst to join their team based near Reading on a permanent basis.You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, pension scheme, hybrid working (after probation), staff discounts, cycle to work scheme, training and development,...

  • IT Help Desk Engineer

    4 weeks ago


    Reading, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Help Desk Engineer** **£30,000 - £35,000 + Training + Bonus + Hybrid Working + Company Benefits** **Reading** Are you an **IT Help Desk Engineer or similar**looking for a stable and secure role within an internationally recognised construction company who offer a **Mon-Fri, hybrid working** role, a generous **bonus structure**and a **friendly...


  • Reading, Berkshire, United Kingdom Proactive Appointments Limited Full time

    Service Desk Analyst Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. Our client is looking for an experienced Service Desk Analyst to join their team based near Reading on a permanent basis. You will be rewarded with a good salary, as well as a brilliant benefits package...


  • Reading, United Kingdom Crone Corkill Full time

    **Service Desk Analyst** **Job type**: Permanent **Location**: Reading **Salary**:Up to £31,000 **Workplace type**: Office Based Our client is an established software company and they're looking to add a Service Desk Analyst to their team on a permanent basis in Reading. **Primary Responsibilities**: - Deployment and recovery of desktops and laptops...


  • Reading, United Kingdom XPS Pensions Group Full time

    Job description IT Service Desk Analyst Reading Full Time Hybrid We are looking for an experienced IT Service Desk Analyst to join our team, who are based in our state-of-the-art Reading office and are the first point of contact for all IT issues and requests. The team consists of several Service Desk Analysts and is led by a Service Desk...


  • Reading, South East, United Kingdom Proactive Appointments Limited Full time

    Service Desk AnalystIs this the next step in your career Find out if you are the right candidate by reading through the complete overview below.Our client is looking for an experienced Service Desk Analyst to join their team based near Reading on a permanent basis.You will be rewarded with a good salary, as well as a brilliant benefits package including...


  • Reading, United Kingdom Global Technology Solutions Ltd Full time

    We have an exciting opportunity for a second line service desk analyst to join a blue-chip organisation in Reading. A SNAPSHOT OF WHAT YOU WILL BE DOING: Firstly, provide first class, multi-site support for end user incidents and service requests relating to their business and IT environment. Furthermore, maintain clear and accurate timely information for...


  • Reading, United Kingdom Global Technology Solutions Ltd Full time

    SC cleared Service Desk Analyst - 1st line Support. Hybrid working, 1 in 4 weeks onsite the rest from home Our client are looking for sc cleared Service Desk Analysts Main responsibilities: This role involves working a shift from 07:00 till 18:00 hours. ROLE OVERVIEW: DETAILED JOB DESCRIPTION: - Troubleshooting a variety of hardware and software issues -...

  • Biostatistician II

    4 days ago


    Reading, Berkshire, United Kingdom ICON Full time

    ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We currently have an opportunity for a Biostatistician II to join the Biostatistics (Medical...

  • Service Desk Analyst

    1 month ago


    Reading, Berkshire, United Kingdom Xact Placements Limited Full time

    Our Client is one of the UK’s largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst – Security Lead to be based in their Reading office. Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.Providing 2nd line support to all...

  • IT Support Analyst

    2 months ago


    Reading, Berkshire, United Kingdom Chassam Recruitment Limited. Full time

    3 rd Line IT Support Analyst Are you a 3 rd line IT Support Analyst looking for a new position? I am currently recruiting for a 3 rd Line IT Service Desk Engineer for a leading company based near Reading. This is an exciting position where you will be responsible for responding to escalated incidents and requests logged in the Service Desk Tool. ...

  • Security Analyst

    2 weeks ago


    Reading, United Kingdom Xact Placements Ltd Full time

    Are you looking for a new exciting opportunity working as a Security Analyst – 3rd Line for a successful Managed Service Provider?Main Duties of the Role * Ownership of day-to-day incident management and proactive monitoring of IT Security Systems * Own, manage and drive the operation and continuous improvement of the Security Platform * Interrogation...


  • Reading, United Kingdom Constant Recruitment Ltd Full time

    * Call Logging - Service Desk - Site based in Reading Service Desk Administrator Reading Up to £30k DOE Role and Responsibilities - Supporting the IT Team by utilizing and maintaining the Service Desk software, monitoring service ticket assignment, and ensuring delegation to the correct internal and external resources. - Reporting of issues via the correct...

  • Biostatistician II

    5 days ago


    Reading, Berkshire, United Kingdom ICON Full time

    Paris, Dublin, Warsaw, Lisbon, Bucharest, Johannesburg, Madrid, Reading ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We currently have an...

  • Biostatistician II

    4 days ago


    Reading, Berkshire, United Kingdom ICON Full time

    Paris, Dublin, Warsaw, Lisbon, Bucharest, Johannesburg, Madrid, Reading ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We currently have an...

  • Helpdesk Support

    4 weeks ago


    Reading, United Kingdom IT Talent Solutions Ltd Full time

    Helpdesk Support Analyst required by my leading client in Reading. This role will be a permanent 1st line technical business support role supporting my clients specialist software for external customers. The role has the potential to evolve into a 2nd lineposition as you become more familiar with the role and product. Main duties: - Providing first class...


  • Reading, Berkshire, United Kingdom Chassam Recruitment Limited. Full time

    3 rd Line IT Support Analyst Are you a 3 rd line IT Support Analyst looking for a new position? If so, I have a fantastic job for you. I am currently recruiting for a 3 rd Line IT Service Desk Engineer for a leading company based near Reading. This is an exciting position where you will be responsible for responding to escalated incidents and requests...


  • Reading, United Kingdom AllPoints Fibre Full time

    The** Service Desk Team Leader **at AllPoints Fibre will be responsible for the 1st Line ITIL operations of the IT Service. The vision is to create and manage clear channels of support, ensure that resourcing is covered and eliminate single points of failure. The Service Desk Team Leader reports into the IT Service Support Manager and will work closely with...

  • Application Support

    1 month ago


    Reading, United Kingdom IT Talent Solutions Ltd Full time

    Application Support / Software Support Analyst required for my Reading based client for a permanent role paying £25-30K Remote working: my client operate a hybrid working model, allowing 2-3 days per week remote working. My client does offer parking and is close to the train station. This role will be a permanent 1st line technical / business support...

  • Security Analyst

    1 month ago


    Reading, United Kingdom BOWERFORD ASSOCIATES Full time

    We are searching for a remote working **Security Analyst** for an exciting and growing UK based business that has multiple security projects running and being delivered by a dedicated team of Security Experts. **The Opportunity** The Security Analyst is a frontline line, hands-on position, responsible for analysing data and information, to assess the...