Insurance Account Handler

6 months ago

Perth, United Kingdom GS Group Full time

**About GS Group**

GS Group are part of the JMG Group, a Private Equity backed insurance broking business with over 550 employees, UK wide. GS Group are represented throughout Scotland with our Head Office based in Perth and other offices in Dundee, Aberdeen and Glasgow. Customer service is paramount to our business practice, and we strive to ensure our people, systems and process evolve to ensure continued success.

**The opportunity**

We have a brand-new opportunity for an experienced Small Business Account Handler with SME experience to join our growing team based in either Dundee or Perth (hybrid working option available). The role includes the administration of New Business, Renewals & Servicing of the existing book.

This is a key role that includes the responsibility for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of SME insurance. Our Account Handler should ensure a high-quality service is provided to all clients in accordance with their specific needs and requirements.

**Key areas of responsibility include**
- Ensuring accuracy, efficiency and professionalism when dealing with both client and insurer and conducting high quality work in relation to; New Business, Renewals, Mid-term adjustments, Queries and Premium Finance Arrangements.
- Ensuring all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice.
- Always promoting exceptional customer care standards.
- Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance.
- Developing and maintaining a professional working relationship with insurers and other service providers.
- Actively securing renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover.

**What we’re looking for**

To be successful in the role, you must have the following skills:

- Previous experience in a Small Business Unit Account Handler role within a broker environment or E-trade Commercial Underwriter within an Insurer environment
- Working knowledge of most commercial insurance products
- Experience of working to high standards of FCA compliance
- I.T. skills including use of an insurance IT system, ideally Acturis
- Strong organisation skills
- The ability to work to a high level of accuracy
- Exemplary customer service skills with the ability to build solid relationships with clients and insurers
- Regulatory and compliance awareness
- Willingness to work towards Cert CII or already hold qualifications

**What we offer**
- Competitive salary commensurate with level of experience
- Hybrid working pattern (3:2 Office/Home)
- Free parking
- Company Pension scheme
- Generous holiday entitlement, including birthday day off
- Bupa Healthcare Cash Plan

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to Commute:

- Perth (required)

Work Location: In person

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