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Cafe Mal Supervisor, Malmaison

4 months ago

York, United Kingdom Malmaison Full time

Starbucks Supervisor, Malmaison

OTE up to £12.20 (Including loyalty bonus), 30 hours

Permanent

Malmaison York.

If you are passionate about fresh food, proper coffee and great customer service in a coffee bar setting and want to support and drive your team to really excel and deliver fantastic sales and a key profit stream within our business this could be the role for you.

Your role as Starbucks Supervisor is to deliver fantastic service and products, which meet and exceed both our guest expectations. You will lead your shift to deliver the highest standards in the industry by providing great coffee, great food and great service every time with the passion that we pride ourselves on. Your efforts go on working with the Team to motivate, manage your business and understanding and delivering what it is that makes good customer service great.

Experience in a manging a Barista led coffee house essential.

Starbucks Supervisors deliver legendary customer service to all customers by acting with a 'customer comes first' attitude
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts.
- Organises opening and closing duties as assigned.
- Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.

Ideally you will have experience in a similar quality coffee brand and role.