Technical Sales

**Job description**

**At a Glance**

**Us**: We're a family-run garage door company, that has an e-commerce website as it’s “shop window”. We are agents for all the quality leading garage door manufacturers. Since 1989, we have been supplying and installing doors for satisfied customers nationwide. We're not just your average e-commerce retailer, we win our orders through detailed, unbiased and focused technical help and advice for all trade and retail clients.

**You**:A Technical Salesperson, ideally with experience, with a knack for handling a wide range of duties and a keen eye for detail.

**The Role**

No cold calling. You'll be responsible for advising customers over the phone about our vast range of garage door types, models, sizes, and technical differences. You'll assist customers in making decisions that suit their needs, budget, and lead times. Your role will also entail following up on provided quotations and managing the customer journey from the initial enquiry to after-sales duties.

Applicants with technical or practical/surveying/building background prior to entering sales are encouraged to apply.

N.B. Appropriate training will be provided in-house and with manufacturers

**What you could be doing**

Your work will span the breadth and depth of our sales operations, including:

- Talking to trade/public on the phone advising on garage doors that suit their sizes, specification, budget and lead times.
- Managing the customer journey from initial enquiry, advice, over the phone and written quotations, order processing, delivery, installation and after sales duties, including any warranties.
- Chasing and updating orders with manufacturers.
- Liaising between customers, fitters and suppliers about installation details. You’ll be required to build and maintain strong working relationships with all our installers and suppliers.
- Entering sales on sales ledger and all other general sales and admin duties that occur in a small, busy family business.

**What you’ll bring**
- Ideally experience in sales, and/or experience in engineering, construction, education etc that has equipped you with technical problem-solving ability and ability to clearly communicate technical and cost details of a wide range of garage doors.
- Strong technical aptitude. Good IT skills would be a distinct advantage as the role could include website work, and solving day to day IT issues in the office etc.
- The ability to adapt and show initiative in a small hardworking team.
- Detail-oriented mindset across all duties, ensuring accurate order placements and efficient sales processes.
- Excellent telephone manner for assisting customers and following up on quotations (no cold calling).
- An open mindset towards mentorship and training.
- A genuine desire to learn the products and the business.

**Even better if you have**
- Advanced IT skills or website updating experience.
- Experience in a similar industry or product category.

**What you’ll get**
- Opportunity to be part of a dedicated and experienced team in a leading e-commerce retailer.
- In-house and supplier-provided training to help you grow.
- An initial competitive salary of £33,280 per annum, with potential for higher earnings/profit share.
- A path towards management within the company for the correct person.

**Our Interview Process**
**- First Interview**: We'll ask you about your experiences and work styles. You can ask us about the company and the role.
**- Assignment Stage**: This evaluates whether you have the skills required for the role through the completion of a scenario-based task and a follow up chat about your approach to this task.
**- Final Interview**: We'll dive deeper into your experiences, goals, motivations, and skills.

Pay: £33,280.00 per year, with potential for higher earnings/profit share.

Schedule:

- Monday to Friday 9 am - 5 pm, Oswestry, office based.

Ability to commute/relocate:

- Oswestry, SY11 2EP: reliably commute or plan to relocate before starting work (required)

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: From £33,280.00 per year

**Benefits**:

- Casual dress

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Oswestry: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 02/06/2024
Reference ID: Technical Sales