Collection Agent

1 week ago

Sheffield, United Kingdom Wrights Recoveries UK Full time

**About the job**:
**Main Duties**:

- Engaging customers via inbound and outbound telephone calls and achieving a positive outcome on their outstanding debt balance in an efficient and timely manner;
- Agreeing affordable payment arrangements based upon individual's personal circumstances & within guidelines;
- Ensuring customers payments are kept up to date;
- Respond to written communications in a professional and compliant manner;
- Handling customer queries and dispute resolution;
- Updating client database with accurate information;
- Ensure best practice on calls is followed;
- Deal with general account queries;
- Business Support in other areas and general office duties as and when required;
- Litigation experience is advantageous;
**Skills/Attributes**:

- Applicant must have at least 6-12-month experience in a Debt recovery & collections environment, and or customer service roll;
- Must have a good understanding of the FCA Guidelines and Treating Customers Fairly;
- Excellent communication skills;
- Professional;
- Self-motivated;
- High level of written and verbal communication.
- A team player who is willing to take responsibility, but can also work independently
- Applicants must be able to follow through on difficult decisions & be able to work toward set targets.

**Full Time Permanent Role**:
Working hours - Usually between 8.00am - 5.00pm over 40 hours a week. However, must be flexible as may be required to work alternate shift patterns that rotates on a weekly basis but the hours you must be able to cover would be between the hours of 8am to 8pm Monday to Friday.

**Salary**:
£23,500 dependent upon experience OTE £28,000

Pay: £23,500.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- debt collection: 1 year (required)

Work Location: In person

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