Technical Support

5 months ago

West Bromwich, United Kingdom SFR Recruitment Solutions Full time

**Technical Support - Digital Solutions**

**Salary**: Competitive package.

Pool Car.

**Hours of Work**: 39 hours per week.

8:00am - 5:00pm Monday to Thursday.

8:00am - 4:00pm on Fridays.

**Location**: Tipton

**Starting Date**: ASAP

**Background**

Our client belong to one of Europe´s biggest security hardware manufacturers.

It is important to stress that we are looking for someone to grow into this role. Grow and learn with the business. You will be supported and given the appropriate training to be able to fulfil the role.

**Main Tasks & Responsibilities**
- Service and support the sales process with installation, commissioning, and training in accordance with the supply channel defined.
- Define the product solution from the outlined requirements constructed by the End User
- Confirm the supply channel defined by the End User; via BU Building Trade, BU Industry
- Coordinate projects with the internal team, supporting process from sales order to shipment to guarantee correct product specification and avoid any errors
- Propose adaptation/improvements of our internal process to promote and support our Digital Solution.
- Maintain current product documentation for Digital portfolio etc
- Propose adaptation/improvements of our internal process to promote and support our Digital Solution.
- Manage and update opportunities by utilising the CRM/E-NET
- Administration tasks: weekly plan in Microsoft outlook, visit reports, provide weekly expenses with valid receipts
- Support training to our sales and back-office team to promote Digital Solutions

**Knowledge and Experiences required**
- Qualified in Electronic, Communication or Software (desirable not essential)
- Computing, Software Technical knowledge
- Minimum 2 years’ experience
- Minimum basic knowledge in using Microsoft Office package (Outlook, Word, Excel)
- Excellent English spelling & grammar
- Capable of managing your own time, meet deadlines and work within a team

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Electro mechanical: 2 years (preferred)

Work Location: In person

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