Administrator

4 days ago


Tanfield Lea, United Kingdom Cordant People Full time

To participate and assist in the smooth running of the administration function based in the Stanley office.
Working hours Monday to Friday 0830-1630 (1 hour lunch)
The role is to start temporary and then to transfer permanent
Duties
- Raise service invoices for all reactive works completed daily from the Durham branch. (Serviceand Maintenance Engineers)
- Raise key customer maintenance invoicing in agreed structure monthly and liaise withcustomer for approval
- Produce weekly service figures for the Durham branch and add to operational accounts.
- Investigate any invoice disputes raised and resolve as per process
- Process invoices received from Sub Contractors to ensure calls are rebilled to customers.
- Contact customers to obtain order numbers for calls
- Processing of branch service desk calls and provide support and cover for other fire branches
- Processing of parts requests and dispatch of quotations to customers
- Follow up of quotations sent to customers
- Chasing of parts ordered
- Liaise with customers Re: customer accounts and booking of service visits.
- General Administrative office duties
- Reception cover
- Seek and deliver continuous improvement with solution lead thinking in relation to all aspects ofadministrative function within Durham office
- Ensuring Compliance with Policies and Procedures
Experience
- Experience of a busy administration function with ability to prioritise workloads and multitask - Experience of working in a demanding real-time environment
- Understanding of purchase / sales ledger
- Ability to deliver a first class Customer Service at all times.



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