Service Delivery Specialist

2 weeks ago

London, United Kingdom OnCue Transport Full time

**Location**: London - NW3 2NH

**Department**: Operations

**Contract**: MATERNITY COVER

**Hours**: Monday to Friday 06:30 - 15:30

**About OnCue Transport.**

OnCue specialises in the provision of care-led, compliant, and scalable non-emergency patient transport services to ICB’s, NHS Trusts, and Ambulance providers. Great service is paramount for our continued expansion and the trust of our partners.

**Our Mission**: Is to create value for our customers and partners by delivering an innovative and care driven patient transport solution.

**Our Vision**: To be recognised as a leader in our industry because of our innovation, and commitment to care for our patients, employees, and partners.

**Teamwork**: is critical for success therefore you should maintain positive working relationships with others, both internally and externally, to achieve the goals of OnCue.

Great service is paramount for our continued expansion and the trust of our partners.

**The Role**

In this fast-paced and rewarding role, you will be responsible for taking ownership of service delivery during your assigned shift. You will work collaboratively with the team to maintain exceptional service levels, focusing on key areas:
**Data-driven Performance**: You will utilise data analysis tools to identify areas for improvement and ensure we are consistently exceeding expectations.

**You Will Make a Difference**

By joining OnCue, you will be part of a team dedicated to providing exceptional care to patients. Your contributions will directly impact the well-being of our patients and the success of our partners.

**Key Responsibilities**
- Maintain a sub 6% service KPI level across all operations during your shift.
- Utilise our Echo system to identify and address any delays in service delivery.
- Proactively resolve service failures and minimise undocumented issues.
- Escalate any critical issues to your Line Manager in a timely and efficient manner.

**What We're Looking For**
- Previous experience in a similar customer service or transport coordination role is essential.
- Effective communication and interpersonal skills, with the ability to present ideas clearly and concisely.
- A commitment to ethical behaviour and upholding the values of OnCue.
- Excellent teamwork skills and the ability to build positive working relationships.
- Proficiency in Microsoft Office Suite (Excel preferred) and/or Business Intelligence (BI) tools.

Do you have the determination, problem-solving skills, and willingness to learn what it takes to succeed? If so, we encourage you to apply

**Job Type**: Fixed term contract
Contract length: 9 months

Pay: £27,000.00-£28,000.00 per year

**Benefits**:

- Cycle to work scheme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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