Service Delivery Manager

2 weeks ago


London, United Kingdom Hays Specialist Recruitment Limited Full time

Service Delivery Manager - 6 month contract - Inside IR35 - London - Hybrid working
**Your new company**The client is a well renowned central government organisation.
**Your new role**As a Service Delivery Manager, you will manage contracts for assigned service suppliers and ensure service is delivered in line with the agreed contract and be responsible for continuous service delivery, developing and delivering all the changes and improvementsnecessary to provide effective services for users as well as fulfilling other day-to-day duties.
**What you'll need to succeed**:

- Implementing policies, processes and procedures based on IT Service Management methodologies and working within their boundaries
- Managing third party suppliers, involving working to agreed KPI's and escalating where appropriate, owning, and managing contracts
- Analytical approach to problem investigation, understanding the impact of technical changes and recognising opportunities to improve and provide solutions
- Identifying key users, stakeholders, and relationships, contributing to building and improving these relationships, ability to collaborate and communicate across teams and organisational boundaries
- Providing written reports that clearly articulate service and/or supplier performance through executive summary, supported by fuller detail

Desirable Skills and Experience
- Experience working in AGILE Service Management.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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