Reservation Assistant

Do you pride yourself on creating exceptional guest experiences? If so, you could be who we're looking for.

**Your new employer**

Located in the stunningly, idyllic Charlton Estate just outside of Alnwick, the Doxford Group sets the highest standard the Northumberland has to offer. The Doxford Group is a family run organisation already specialising in delivering extraordinary wedding and event experiences.

**Your responsibilities**

As the Reservations Assistant, your main purpose is to deliver exceptional guest experiences.

Your main roles and responsibilities are:.

To meet and greet guests on arrival in a friendly and professional manner.

To manage the operation of the reception desk, responding guest enquiries swiftly.

To sell accommodation for all venues effectively and coordinate room and cottage bookings to ensure maximum occupancy and revenue for the group.

To manage guest issues in a professional and timely manner.

To communicate effectively with maintenance and operations to resolve guest issues and accommodation defects.

Liaise with wedding parties and event guests to ensure room listings and payments are received in a timely manner.

To deal effectively with guest complaints to agree suitable resolution, escalating to Reservations Supervisor if necessary.

To communicate with all guests on arrival capitalising on opportunities to upsell additional products.

To assist operations with breakfast service when required

To keep channels of communication between Operations, Housekeeping and Maintenance open and current.

To cover shortfalls within the reservations and reception team if required.

To undertake any other reasonable tasks as directed.

**Experience**:
Experience in a similar role desired but full training will be given.

**Job Types**: Full-time, Part-time
Part-time hours: 30 per week

**Salary**: From £10.50 per hour

**Benefits**:

- Additional leave
- Company events
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Alnwick, NE673DZ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Marketing: 1 year (required)

Work Location: One location