Calleeast Advisor

5 months ago

Norwich, United Kingdom East of England Ambulance Service Full time

Be able to (and be able to recognise the need to), modify and adapt methods of communication to account for the differing needs of patients and callers especially in stressful and difficult situations. Ensure polite, efficient and appropriate communications exist at all times with their clients, e.g. patients, relatives, purchasers, medical and other NHS emergency service personnel. Deal with highly emotional, verbally aggressive, abusive or threatening callers and defuse such situations when appropriate, often under difficult and hostile circumstances.

To communicate efficiently and effectively with patients, relatives and the general public where there are barriers to communication such as language or noise, using persuasive skills where appropriate. To provide the caller with pre-arrival instructions, utilising and complying with, clinical triage protocols. Dealing with distressed patients and relatives, including traumatic situations such as death. Please see Job Description for full details of the role.

  • Calleeast Advisor

    4 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    We are after a dynamic, fun, hardworking individuals to join our team within the AOC Contact Centre in Norwich, as a CALLEEAST Advisor CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services. Please...

  • Calleeast Advisor

    3 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    We are after a dynamic, fun, hardworking individuals to join our team within the AOC Contact Centre in Norwich, as a CALLEEAST Call Handler part time (19.5 hr per week) CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing...

  • Calleeast Advisor

    4 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    We are after a dynamic, fun, hardworking individuals to join our team within the AOC Contact Centre in Norwich, as a CALLEEAST Call Handler CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services....

  • Calleeast Advisor

    4 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    Do you have strong customer service skills and want to work in a fun and friendly environment? We're looking for a full-time Call Advisor to join our team! We offer contact centre services to both private and public sector organisations, such as Bespoke Inbound Call Handling, Patient Transport Eligibility Screening, Virtual Receptionists and more. All our...

  • Calleeast Advisor

    3 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    Do you have strong customer service skills and want to work in a fun and friendly environment? We're looking for a full-time Call Advisor to join our team! We offer contact centre services to both private and public sector organisations, such as Bespoke Inbound Call Handling, Patient Transport Eligibility Screening, Virtual Receptionists and more. All our...

  • Calleeast Advisor

    3 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    We are after a dynamic, fun, hardworking individuals to join our team within the Contact Centre in Norwich, as aCALLEEAST Call Handler CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services. Please...

  • Calleeast Advisor

    4 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    We are after a dynamic, fun, hardworking individuals to join our team within the CALLEEAST Call Handler & Dispatcher on our Virtual Wards Contract. CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery...

  • Calleeast Advisor

    5 months ago

    Norwich, United Kingdom East of England Ambulance Service Full time

    Please see Job Description for full details of the role.

  • Calleeast Advisor

    5 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    Do you have strong customer service skills and want to work in a fun and friendly environment? We're looking for a full-time Call Advisor to join our team! We offer contact centre services to both private and public sector organisations, such as Bespoke Inbound Call Handling, Patient Transport Eligibility Screening, Virtual Receptionists and more. All our...

  • Calleeast Advisor

    5 months ago

    Norwich, United Kingdom East of England Ambulance Service Full time

    To be familiar with a manual method of logging calls on the appropriate forms when electronic methods are unavailable or inappropriate.To produce, maintain and collate appropriate control records, complying with administrative procedures in accordance with Trust policy.To take charge of an incoming call; managing patients, relatives, and the general public...

  • CallEEAST Advisor

    4 months ago

    Norwich, United Kingdom East of England Ambulance Service Full time

    Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us. #WeAreEEAST We encourage you to ensure that your application relates to the Person Specification (provided as part of the Job Description or...