CallEEAST Advisor

6 months ago

Norwich, United Kingdom East of England Ambulance Service Full time

Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us.

#WeAreEEAST

We encourage you to ensure that your application relates to the Person Specification (provided as part of the Job Description or as a separate attachment).
Please visit our recruitment support page for advice on completing your application.

Job overview

Apply to this advert in order to register your request to take up a Bank or Management Overtime Contract.

Qualified Emergency Care Assistant (ECA)(IAP/ECSW/AAP) Bank/Overtime Contract Request

Eligibility:

Substantive Internal Front-line Qualified Paramedics Substantive Front-Line Paramedics who have left the trust within a Maximum of 30 days from application submission date.

Main duties of the job

Substantive Internal Front-line ECA/IAP/ECSW/AAP Applicable ONLY

Working for our organisation

Substantive Internal Front-line ECA/IAP/ECSW/AAP Applicable ONLY

Detailed job description and main responsibilities

Substantive Internal Front-line ECA/IAP/ECSW/AAP Applicable ONLY

Person specification

Internal

Essential criteria

N/A N/A

You will be required to hold a full UK manual driving licence with a minimum of 1 years driving experience (maximum of 3 penalty points for minor motoring offences only).

Occupational Health:
Applicants are advised that EEAST adheres to the recommendations of the Department of Health Medical Advisory Panel relating to health standards for frontline emergency response roles. Please refer to DVLA Assessing fitness to drive – a guide for medical professionals, for detailed information.

Disclosure and Barring Service check:
This position involves regulated activity which will require a Disclosure and Barring Service (DBS) check at enhanced level with child and adult barred list check.

References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.

All appointments will be subject to currently having a clean disciplinary record.

Please be advised that a No Smoking Policy is in operation throughout the Trust.

Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.

  • Calleeast Advisor

    6 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    We are after a dynamic, fun, hardworking individuals to join our team within the AOC Contact Centre in Norwich, as a CALLEEAST Advisor CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services. Please...

  • Calleeast Advisor

    5 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    We are after a dynamic, fun, hardworking individuals to join our team within the AOC Contact Centre in Norwich, as a CALLEEAST Call Handler part time (19.5 hr per week) CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing...

  • Calleeast Advisor

    6 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    We are after a dynamic, fun, hardworking individuals to join our team within the AOC Contact Centre in Norwich, as a CALLEEAST Call Handler CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services....

  • Calleeast Advisor

    5 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    Do you have strong customer service skills and want to work in a fun and friendly environment? We're looking for a full-time Call Advisor to join our team! We offer contact centre services to both private and public sector organisations, such as Bespoke Inbound Call Handling, Patient Transport Eligibility Screening, Virtual Receptionists and more. All our...

  • Calleeast Advisor

    5 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    Do you have strong customer service skills and want to work in a fun and friendly environment? We're looking for a full-time Call Advisor to join our team! We offer contact centre services to both private and public sector organisations, such as Bespoke Inbound Call Handling, Patient Transport Eligibility Screening, Virtual Receptionists and more. All our...

  • Calleeast Advisor

    5 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    We are after a dynamic, fun, hardworking individuals to join our team within the Contact Centre in Norwich, as aCALLEEAST Call Handler CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services. Please...

  • Calleeast Advisor

    6 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    We are after a dynamic, fun, hardworking individuals to join our team within the CALLEEAST Call Handler & Dispatcher on our Virtual Wards Contract. CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery...

  • Calleeast Advisor

    7 months ago

    Norwich, United Kingdom East of England Ambulance Service Full time

    Please see Job Description for full details of the role.

  • Calleeast Advisor

    7 months ago

    Norwich, United Kingdom East of England Ambulance Service Full time

    Be able to (and be able to recognise the need to), modify and adapt methods of communication to account for the differing needs of patients and callers especially in stressful and difficult situations. Ensure polite, efficient and appropriate communications exist at all times with their clients, e.g. patients, relatives, purchasers, medical and other NHS...

  • Calleeast Advisor

    7 months ago

    Norwich, United Kingdom East of England Ambulance Service Trust Full time

    Do you have strong customer service skills and want to work in a fun and friendly environment? We're looking for a full-time Call Advisor to join our team! We offer contact centre services to both private and public sector organisations, such as Bespoke Inbound Call Handling, Patient Transport Eligibility Screening, Virtual Receptionists and more. All our...

  • Calleeast Advisor

    7 months ago

    Norwich, United Kingdom East of England Ambulance Service Full time

    To be familiar with a manual method of logging calls on the appropriate forms when electronic methods are unavailable or inappropriate.To produce, maintain and collate appropriate control records, complying with administrative procedures in accordance with Trust policy.To take charge of an incoming call; managing patients, relatives, and the general public...